6. Troubleshooting and Treatment
During operations, if any error occurred, please check the following table before calling for
service. Below are common errors and the checks to perform.
power and pressing the
“power” key, the
appliance has no
response.
Is the electricity in suspension?
Use after resuming the
electricity.
carefully. If the problem
cannot be fixed, please contact
Service Centre for checking
Is the plug connected firmly?
interrupted in normal
use and a “Beep” will
be heard.
Incompatible cookware or no
cookware is used?
Replace compatible cookware
for the induction cooker.
Is the cookware not considerably
placed form the center of the heating
zone?
Place the cookware at the
center of the defined heating
zone.
Is the cookware being heated but
continually being removed?
Place a cookware inside the
heating zone.
No operation during the
heating being in use.
Is the cookware empty or the
temperature too high?
Please check whether the
appliance is being misused.
Is the air intake/exhaust vent clogged
or dirt has accumulated?
Remove the stuff clogging the
air intake/exhaust vent.
Operate the appliance again
Is the cooker working over 2 hours
without any external instruction?
Reset cooking modes or use
timer function.
Error codes occur. E0 Internal circuit error
E1 Without cookware or Incompatible
cookware used
E2 Internal overheat
E3 Over-voltage
E4 Under-Voltage
E5 Top plate sensor open/short circuit
E6 IGBT sensor open circuit/short
circuit
When showing error signal E1,
E2 and E7, please check
whether the cookware is not
suitable, or switch on the
appliance again after it is
cooled down naturally. When
showing E0, E3-E6, please
contact Service Centre for
checking and repairing.
If the above remedies/controls can not fix the problem, unplug the appliance immediately,
contact service Centre for inspection and repairing, note the error code and report it to Service
Centre Ltd.
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