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Is there any problem
If you have any product problems or queries please contact our Customer Relations Team first for
expert help and advice:
HELPLINE: 0845 602 1454 - UK (01) 461 0390 - Ireland or consult our website - www.tefal.co.uk
Problems Possible causes Solutions
Water runs through the holes in the
sole plate.
The boiler is too full.
The thermostat is not working : the
temperature is always too low.
You are using the steam control button
before the iron is hot enough.
Water has condensed in the pipes because
you are using steam for the first time or you
have not used it for some time.
Do not fill the boiler right up to the top.
Contact an Approved Service Centre.
Check the thermostat and steam flow
settings (according to model).
Press the steam control button away
from your ironing board until the iron
produces steam.
White steaks come through the holes
in the soleplate.
Your boiler has a build-up of scale because
it is not rinsed out regularly.
Rinse the boiler every 10 uses (see § rinsing
the boiler). If your water is hard, increase
the frequency.
Brown streaks come through the holes in
the soleplate and stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Your linen is not rinsed sufficiently or you
have ironed a new garment before washing
it.
Never add this type of product in the boiler
(see § what water to use).
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which have been sucked up by
the iron.
The soleplate is dirty or brown and may
stain the linen.
You are ironing at too high a temperature.
You are using starch.
See our recommendations regarding
temperature control setting.
Always spray starch on the reverse side of
the fabric to be ironed.
There is no steam. The boiler is empty.
The boiler is not yet ready.
Fill the boiler.
After starting the appliance, wait for 8 mins
or until the steam ready indicator light
comes on (according to model).
Steam escapes from the boiler cap. Cap screwed on incorrectly.
The seal on the cap is damaged.
The appliance is faulty.
Screw the cap back on.
Contact an Approved Service Centre.
Stop using the generator and contact an
Approved Service Centre.
Steam or water escape under the
appliance.
The appliance is faulty. Stop using the generator and contact an
Approved Service Centre.
Environment protection first !
Your appliance contains valuable materials which can be recovered or recycled.
‹ Leave it at a local civic waste disposal centre.
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