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PROBLEM SOLUTION
The coffee is spilling from
the filter holder or the
coffee is flowing very slowly.
• The coffee maker needs to be cleaned.
• There is too much coffee. We recommend using a
measuring spoon per cup.
• The ground coffee is too fine (for example, the grind for
expresso is not suitable for a filter coffee maker).
• Some ground coffee has become embedded between the
filter paper and the filter holder.
• The filter paper is not open enough or is incorrectly
positioned.
• Rinse the filter holder before inserting the filter paper
so that the latter adheres to the damp sides of the filter
holder.
• There is more than one filter paper in the filter holder.
• Make sure that the filter holder is fully inserted.
The coffee tastes bad. • The coffee grind is not suitable for your coffee maker.
• The proportion of coffee and water is incorrect. Modify it
to suit your taste.
• The quality and freshness of the coffee are not optimal.
• The water is of poor quality.
The coffee does not flow. • Make sure that there is water in the reservoir.
• The coffee flow system may be blocked. You can clean it
by simply rinsing it with water.
The time is not correct. • The timer is synchronised and depends upon your
electrical network. If there is a difference, we recommend
setting the time once a week to make sure that it is
correct.
If your appliance is still not running properly, please contact the customer
service department for your country.