UTILITIES FOR THE PX24U/PX24M:
Xymphony-API
Telesis proprietary Xymphony-API server in Telesis PX24U/PX24M systems performs
various telephony tasks such as dialing, call transfer, call park, call retrieve,
conference, conversation recording, and display of port status. The physical connection
is between a user`s personal computer, the same user`s analog/digital telephone line
and the Telesis PX24U/PX24M system. Both the Xymphony-API server and the PC
with Xymphony-API client utility (software) must be in the same local area network.
There can be multiple users or client PCs served by the same Xymphony-API server.
XCom (Xymphony Companion), which is a Xymphony-API client software developed
by Telesis, is an advanced screen-based telephone dialer and console with numerous
features to integrate the computer and Telesis PX24U/PX24M system for telephony
needs. Moreover, the XCom is a freeware utility.
CRM (Customers Relations Management) Integration
Telesis XCom, which is a freeware API client for Telesis PX24U/PX24M systems, is
capable of searching automatically SugarCRM records in the common database
according to the received Caller ID information. SugarCRM is the world`s leading
commercial-open source Customer Relations Management software. SugarCRM is
available as a free download as well as a commercial package. The integrated solution
is made up of three main components:
• A Telesis PX24U/PX24M system with the Xymphony-API server
• Another Server PC running SugarCRM,
• SugarCRM and XCom users with individual PCs
Xport Utility
A freeware utility software of the PX24U/PX24M for:
• Collecting CMDR (call records)
• Generating Call Reports
• Man-Machine-Interfacing for the integrated signaling analyzer
• Archiving conversation records of auto recorded ports
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