FAQ
Q2: I cannot access the internet after setting up the router. What should I do?
For wired devices, such as computers:
− Ensure that your computer is connected to port WAN/LAN or LAN properly.
− Ensure that your computer is set to obtain an IP address automatically and
obtain DNS server address automatically.
For wireless devices, such as smart phones:
− Ensure that your wireless device connects to the Wi-Fi network of the router.
− Log in to the web UI and change your Wi-Fi name and Wi-Fi password on
Wi-Fi Settings > Wi-Fi Name & Password page. Connect to the Wi-Fi
network you set and try again.
A2: Ensure that the LED indicator lights solid on. If not, refer to Q1.
If the problem persists, try the following methods:
Q1: The LED indicator does not light up. What should I do?
If you are required to enter a PIN code to unlock the SIM card, contact your ISP
for the PIN code.
If you are required to enter APN parameters manually, enter these parameters
provided by your ISP.
If the LED indicator is still off after you finish the Quick Setup Wizard, your
SIM card may run out of money.
A1: Start a web browser, and access tendawifi.com:
If the problem persists, contact your ISP for help.
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