Safety Turtle
14
User Guide
Troubleshooting
If you encounter a problem with your Safety Turtle system, please follow the
suggestions given below.
1 The green On light is not lit.
Make sure that the AC adapter supplied with the Base Station is plugged into a
matching electrical outlet, wall switch is on, and that the adapter cord is plugged into
the bottom of the Base Station.
Use only the AC adapter supplied with the Base Station.The plug on the end of
the adapter cord must be fully inserted into the Base Station. The plug should not
protrude below the bottom surface of the Base Station.
2 The green On light is flashing and the Base Station
is beeping rapidly.
Make sure that the Baby Turtle plug has been fully inserted into the front of the
Base Station. (If there is a label covering the opening, remove it before inserting
the plug.) The plug should snap firmly into place.
Make sure that the AC adapter supplied with the Base Station is plugged into
a matching electrical outlet of correct voltage. Use only the 9 volt AC adapter
supplied with the Base Station.
If the flashing and beeping continue, call Terrapin’s customer support line. Do not
attempt to use the system, as it may not be capable of generating an alarm.
Note: When the green On light is flashing, the likely problem can be identified by
holding down the moon-shaped button. If the amber Test light remains off, the AC
line voltage may be incorrect. If the Test light comes on, the Baby Turtle plug has
not been inserted correctly or is faulty. If the Test light flashes, the Base Station is
faulty or there is strong interference from other telecommunications devices.
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