Tesla MODEL 3 2020 - Page 260

(UMC_a002)
Unable to charge with
Mobile Connector
Disconnect from charge
port and try again
The vehicle cannot charge because the
ground-fault circuit interrupter (GFCI) in the
Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is
designed to stop the
flow of electricity when
there is a problem. It has interrupted charging
to protect your vehicle and the charging
equipment.
This could happen for many reasons. The
problem could be in the charge cable, the
charge handle, the charge port, or even an
onboard vehicle component.
Inspect the charge port as well as the charge
handle for any sign of water or moisture.
• If you find any moisture, wait and let both
the inside area of the charge port and the
exposed portion of the charge handle
dry
completely before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or
deteriorated,
do not use it. Try dierent
charging equipment instead.
• If the cable is in good condition, try
charging again with the same Mobile
Connector.
If the issue persists and prevents charging, try
charging with
dierent charging equipment.
Service should ONLY be scheduled if both of
these conditions have been met:
• You have tried charging with dierent
charging equipment.
AND
• The vehicle does not charge or
unexpectedly stops charging during every
charging attempt.
For more information on troubleshooting
Mobile Connector status lights and charging
issues, refer to the product's owner's manual
on page .
(UMC_a005)
Unable to charge with
Mobile Connector
Try a dierent outlet
The vehicle cannot charge, or charging is
interrupted, because either the Mobile
Connector:
• Does not detect enough supply voltage
from the wall outlet.
OR
• Detects an unexpected drop in supply
voltage from the wall outlet.
Try charging the vehicle with a dierent wall
outlet.
If the vehicle starts to charge, the issue was
likely with the original wall outlet. It is
recommended that you contact an electrician
to inspect the building wiring connection to
that outlet.
If the vehicle still does not charge when you
try a
dierent wall outlet, try charging at a
dierent location.
Service should ONLY be scheduled if all of
these conditions have been met:
• You have tried charging with dierent
wall outlets.
• You have tried charging with dierent
charging equipment.
• The vehicle does not charge or
unexpectedly stops charging during every
charging attempt.
For more information on troubleshooting
Mobile Connector status lights and charging
issues, refer to the
product's owner's manual
on page .
Troubleshooting Alerts
258 MODEL 3 OWNER'S MANUAL