As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Make sure the external charging equipment is powered.
• Try charging with multiple, dierent types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 131 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CP_a051)
Charge port may not open when pressed
Use another method to open the charge port
One of the charge port door sensors is not communicating properly. This may cause the charge port to not
recognize the request to open when the charge port door is pressed.
You can still use all other usual methods to open the charge port door:
•
Request that the charge port door open using your vehicle touchscreen.
•
Request that the charge port door open using your Tesla Mobile App.
•
With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall
Connector, Mobile Connector, or Supercharger.
•
Hold and press the trunk button on your key fob.
For more information, see Opening the Charge Port on page 164.
(CP_a053)
Unable to charge - Charge station not powered
Check power source or try a dierent station
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging
station is not communicating with the vehicle. This issue could occur because:
•
The charging station is not powered.
•
The control pilot signal between the charging station and the vehicle is interrupted.
Try charging the vehicle with dierent charging equipment or at a dierent charging station.
If the vehicle starts to charge, the issue was likely with the equipment.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible,
check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the
Wall Connector to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the
station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
Troubleshooting Alerts
230 MODEL S Owner's Manual
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