Tesla S - Page 237

To regain normal charge speed, contact an
electrician to inspect the building wiring
connection to the Wall Connector. They
should make sure that all wires are properly
connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be
found here.
(CP_a102)
Charging stopped
High temperature detected by
Wall Connector
High temperature detected by Wall
Connector alerts indicate the building
connection to the Wall Connector is getting
too warm, so charging has stopped to protect
the wiring and Wall Connector.
This is not typically an issue with your vehicle
or your Wall Connector, but rather an issue
with the building wiring. This may be caused
by a loose building wiring connection to the
Wall Connector and can be
fixed quickly by
an electrician.
To regain normal charge operation, contact
an electrician to inspect the building wiring
connection to the Wall Connector. They
should make sure that all wires are properly
connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be
found here.
(CP_w053)
Unable to charge - Charge
station not powered
Check power source or try a
dierent station
Charging cannot begin because the charging
equipment is not ready. A charge handle is
detected, but the charging station is not
communicating with the vehicle. This issue
could occur because:
• The charging station is not powered.
• The control pilot signal between the
charging station and the vehicle is
interrupted.
Try charging the vehicle with
dierent
charging equipment or at a dierent charging
station.
If the vehicle starts to charge, the issue was
likely with the equipment.
If using a Tesla Mobile Connector or Wall
Connector, first check the status lights on the
front. If no status lights are visible, check the
power source and contact an electrician to
inspect the building wiring connection to the
wall outlet or the Wall Connector to
confirm
that all wires are properly connected and
torqued.
If using other external charging equipment,
consult the product's owner's manual to learn
how to
confirm that the station is powered.
Contact an electrician to inspect the building
wiring and charging equipment as necessary.
If the vehicle still does not charge, the issue
may be with the vehicle.
As explained above, this alert is usually
specific to external charging equipment and
power sources, and it does not typically
indicate an issue with your vehicle that can be
resolved by scheduling service. It is
recommended that you instead make sure:
•
You have tried charging with dierent
charge equipment / at dierent stations.
• This alert has appeared during every
charging attempt.
You can also try charging your vehicle using a
Tesla Supercharger or Destination Charging
location, all of which can be located through
the map on your vehicle's touchscreen
display. See
Range Assurance on page 81 for
more details. Additional third-party charging
stations may also be available in your area to
help you to pinpoint the issue.
For more information on troubleshooting
Mobile Connector or Wall Connector status
lights, refer to the product's Owner's Manual
at
Charging & Adapter Product Guides. If
using other external charging equipment,
refer to the manufacturer's provided
documentation for troubleshooting tips.
Troubleshooting Alerts
235Consumer Information