Tesla S - Page 242

• If you find excessive moisture, wait and let
both the inside area of the charge port
and the exposed portion of the charge
handle dry suciently before trying
again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or
deteriorated,
do not use it. Try dierent
charging equipment instead.
• If the cable is in good condition, try
charging again with the same Mobile
Connector.
If the issue persists and prevents charging, try
charging with dierent charging equipment.
As explained above, this alert is usually
specific to external charging equipment and
power sources, and it does not typically
indicate an issue with your vehicle that can be
resolved by scheduling service. It is
recommended that you instead make sure:
•
You have tried charging with dierent
charging equipment.
AND
•
The vehicle does not charge or
unexpectedly stops charging during every
charging attempt.
You can also try charging your vehicle using a
Tesla Supercharger or Destination Charging
location, all of which can be located through
the map on your vehicle's touchscreen
display. See
Range Assurance on page 81 for
more details. Additional third-party charging
stations may also be available in your area to
help you to pinpoint the issue.
For more information on troubleshooting
Mobile Connector status lights and charging
issues, refer to the
product's owner's manual.
(UMC_w004)
Unable to charge with Mobile
Connector
Voltage too high / Try a
dierent wall outlet
The vehicle cannot charge, or charging is
interrupted, because either the Mobile
Connector:
• Detects the wall outlet voltage is too high.
OR
•
Detects an unexpected increase in supply
voltage from the wall outlet.
Try charging the vehicle with a dierent wall
outlet.
If the vehicle starts to charge, the issue was
likely with the original wall outlet. It is
recommended that you contact an electrician
to inspect the building wiring connection to
that outlet.
If the vehicle still does not charge when you
try a dierent wall outlet, try charging at a
dierent location.
As explained above, this alert is usually
specific to external charging equipment and
power sources, and it does not typically
indicate an issue with your vehicle that can be
resolved by scheduling service. It is
recommended that you instead make sure:
• You have tried charging with dierent
wall outlets.
• You have tried charging with dierent
charging equipment.
• The vehicle does not charge or
unexpectedly stops charging during every
charging attempt.
You can also try charging your vehicle using a
Tesla Supercharger or Destination Charging
location, all of which can be located through
the map on your vehicle's touchscreen
display. See
Range Assurance on page 81 for
more details. Additional third-party charging
stations may also be available in your area to
help you to pinpoint the issue.
Troubleshooting Alerts
240 MODEL S OWNER'S MANUAL