Helpline No. UK/Northern Ireland: 0844 635 0008 Rep. Ireland: 1800 995 036
Web Support www.quesh.co.uk
Model Number: 42263
37
FAQ
1. When I press “play”, No display？
Cause/ Solution：Ensure the battery is charged.
2. When I want to play files, there is no sound？
Cause/ Solution：Ensure the volume is turned up. Check the
earphones are connected properly.
3. Why does my computer display an error when I disconnect
the player?
Cause/ Solution： When transferring files from your PC to the
media player, DO NOT disconnect before transfer has completed.
4. Why can’t I download files while the media player is
connected to the PC？
Cause/ Solution：If using win98 or below it may well be the USB
Driver hasn’t been installed correctly, Please install the USB driver
again and follow the operation instruction, or your computer’s
motherboard may not support the USB equipment, you may need
to update your motherboard driver.
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