Thales MissionLink - User Manual

Questions and Answers

W
William BallJul 27, 2025
What to do if System LED is flashing red on Thales Conference System?
- A
  Aaron PotterJul 27, 2025
  If the System LED on your Thales Conference System is flashing red, it indicates a fault. You should open the Management Portal at http://portal.thaleslink and check for alerts, making any necessary adjustments. Common alerts include issues like the SIM card not being installed or provisioned, or a Power-Up Test (POST) failure. If the problem persists after turning the unit off and on again, contact your service provider.
J
James PriceAug 1, 2025
Why is the Satellite LED flashing green on my Thales Conference System?
- C
  clayashleyAug 1, 2025
  A flashing green Satellite LED on your Thales Conference System indicates that it is acquiring the satellite. If it continues to flash for more than 5 minutes, ensure that the antenna has a clear view of the sky. If the issue persists, try rebooting the TU.
C
Christopher WilsonAug 6, 2025
What does it mean when the System LED is flashing green on Thales Conference System?
- R
  riveracynthiaAug 6, 2025
  If the System LED on your Thales Conference System is flashing green, it means that start-up is in progress. Allow the unit to run diagnostics and complete the start procedure. This may take longer when acquiring satellites for the first time. If the light doesn’t turn solid green after 5 minutes, switch the power off and back on.
T
taylor78Aug 11, 2025
What should I do if the Satellite LED is flashing red on my Thales Conference System?
- M
  Michele WalkerAug 11, 2025
  If the Satellite LED on your Thales Conference System is flashing red, it indicates a critical fault. Open the Management Portal at http://portal.thaleslink and check the alerts, making any necessary adjustments, such as checking the antenna connection or GPS acquisition. If the issue persists after turning the unit off and on again, contact your service provider.
W
wlindseyAug 16, 2025
What to do if Wi-Fi LED is solid red on Thales Conference System?
- K
  Kevin JonesAug 16, 2025
  If the Wi-Fi LED is solid red on your Thales Conference System, the Wi-Fi may need to be turned off and back on again from the Management Portal. If the LED does not turn to green within a minute, reboot the TU.
C
Connie TorresAug 21, 2025
How to turn on Wi-Fi on Thales Conference System?
- J
  judymyersAug 21, 2025
  To turn on the Wi-Fi on your Thales Conference System, use the Management Portal through a hardwired, PoE connection.

Summary

Safety Information

Shock Hazard

Warning regarding electrical shock and system sealing.

Explosive Atmosphere Warning

Caution against operating the equipment in explosive environments.

Lithium Ion Battery Precautions

Safety advice for handling the Lithium Ion battery within the Terminal Unit.

Antenna Radiation Hazards

Information about safe distances to avoid RF radiation exposure from the antenna.

Chapter 1 Introduction

Introduction Overview

Overview of the installation guide's purpose and content.

Equipment Overview

Description of the MissionLINK system components and their function.

Terminal Unit Details

Detailed description of the Terminal Unit (TU) functions and connectivity.

Terminal Unit LED Status

Explanation of the status indicators (LEDs) on the Terminal Unit.

Terminal Unit Front Panel

Description of the components and ports on the front panel of the Terminal Unit.

Terminal Unit Back Panel

Description of the components and ports on the back panel of the Terminal Unit.

Broadband Active Antenna (BAA)

Description of the Broadband Active Antenna (BAA) and its connection.

MissionLINK Kit Contents

List of all items included in the MissionLINK kit.

Tools and Supplies for Installation

List of necessary tools and supplies for installing the system.

Chapter 2 Installation

General Installation Guidelines

General guidelines and precautions to follow during the installation process.

Preparation Steps

Steps to prepare the MissionLINK installation kit before assembly.

Installation Precautions

Precautions to take during installation to prevent equipment damage.

Mounting the Broadband Active Antenna (BAA)

Instructions for mounting the BAA using magnetic or hard mount options.

Terminal Unit Installation

Steps for mounting and installing the Terminal Unit.

Connecting Power to the Terminal Unit

Guidance on connecting DC and optional AC power sources to the Terminal Unit.

System Status Indicators

Explanation of system status indicators (LEDs) after installation.

Chapter 3 Troubleshooting

Troubleshooting Guide

Common problems and their solutions for the MissionLINK system.

Satellite Signal Troubleshooting

Solutions for issues related to obtaining a satellite signal.

Terminal Unit Power Issues

Troubleshooting steps for when the Terminal Unit does not power on.

Terminal Unit Accessory Issues

Resolving issues with accessories not working when the Terminal Unit has power.

Chapter 4 Technical Specifications

Technical Specifications Overview

Detailed technical parameters for the MissionLINK system.

Operating Temperatures

Operating and storage temperature ranges for the system components.

Physical Characteristics

Physical dimensions and weight of the system components.

Connector Details

Information on connector pinouts and types for system interfaces.

Chapter 5 Acronyms; Glossary

Acronyms List

List of acronyms used in the document with their full forms.

Definitions List

List of key terms and their definitions used in the document.

Appendix A Antenna Mounting Template

Antenna Mounting Template Details

Detailed diagram and dimensions for the antenna mounting template.

Appendix B Terminal Unit Mounting Template

Terminal Unit Mounting Template Details

Diagram and dimensions for the Terminal Unit mounting template.

Thales MissionLink Specifications

General

Coverage	Global
Power Supply	10-32 VDC
GPS	Yes
Ingress Protection	IP67
Power Supply Range	10-32 VDC
Operating Temperature	+55°C
Voice	Yes
Wi-Fi	Yes
Interfaces	2 x Ethernet, Wi-Fi, Bluetooth, Voice

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