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Katie AndersonAug 10, 2025
What to do if pellets do not drop into the burner of my THERMOROSSI ECOTHERM H2O 25?
- AAshley LarsenAug 11, 2025
If pellets aren't dropping into the burner, several issues could be the cause. First, check if the pellet tank is empty and fill it up if needed. Also, inspect the feeder screw at the bottom of the tank for any foreign objects like nails, nylon, or pieces of wood and remove them. Ensure the smoke exhaust is free from obstructions and not dirty or clogged. If a grill or unsuitable terminal is blocking the smoke passage, replace it with a more appropriate one. Finally, if a sudden gust of wind has triggered the safety mode, switch the appliance off and then back on.