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THOMSON TCM XXX User Manual

THOMSON TCM XXX
96 pages
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CABLE MODEM
TCM XXX

Table of Contents

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THOMSON TCM XXX Specifications

General IconGeneral
BrandTHOMSON
ModelTCM XXX
CategoryModem
LanguageEnglish

Summary

Safety and Setup Requirements

Power Cord and Operating Conditions

Specifies power cord needs and operating/storage temperatures for the modem.

Product Registration Information

Instructions for filling out and returning the product registration card.

Introduction to the Cable Modem

Modem Features and CD-ROM Contents

Lists modem capabilities and contents of the included CD-ROM.

Accessing Diagnostic Information

How to access diagnostic information via the CD-ROM.

Introduction to the Cable Modem

Computer System Requirements

Lists the minimum system requirements for PC and Macintosh.

Introduction to the Cable Modem

Modem Placement and Basic Operation

Instructions on attaching rubber feet and an overview diagram of the modem.

Understanding Modem Functionality

Explains the function of the Thomson digital cable modem.

Before You Begin

Pre-Installation Requirements

Details the requirements for the cable company and ISP.

Contacting Your Cable Provider

Information needed when contacting the cable company for setup.

Connecting the Cable Modem

Physical Connection Steps

Guide to connecting the modem, coaxial cable, and power.

Coaxial Cable and Power Connection

Steps to locate and connect the coaxial cable and power adapter.

Connecting the Cable Modem

USB Connection and Driver Installation Overview

Steps for connecting via USB and overview of driver installation.

Connecting the Cable Modem

Windows 98 SE USB Driver Installation

Step-by-step guide for installing the USB driver on Windows 98 SE.

Connecting the Cable Modem

Windows 2000 USB Driver Installation

Step-by-step guide for installing the USB driver on Windows 2000.

Connecting the Cable Modem

Windows Me USB Driver Installation

Step-by-step guide for installing the USB driver on Windows Me.

Connecting the Cable Modem

Windows XP USB Driver Installation

Step-by-step guide for installing the USB driver on Windows XP.

Connecting the Cable Modem

Ethernet Connection for Single Computer

Steps for connecting the modem via Ethernet to a single computer.

Connecting the Cable Modem

Ethernet Connection for Multiple Computers

Instructions for connecting multiple computers using an Ethernet hub.

Activating the Cable Modem

Initialization Mode Sequence

Explains the five-step initialization process indicated by modem lights.

Modem Indicators and Controls

Button Functionality Overview

Description of the ON/OFF button and its function.

Understanding LED Status Lights

Explains the meaning of the modem's operational mode indicator lights.

Using the Cable Modem

Reset Switch Functions

Details the functions of the basic and factory default reset switch.

Interpreting Other Status Indicators

Explains different light patterns indicating modem status.

Frequently Asked Questions

Internet Service and Setup Queries

Answers common questions about internet access, installation, and broadband.

Connectivity and Usage Queries

Addresses questions about simultaneous use and multiple computers.

Frequently Asked Questions

DOCSIS and EuroDOCSIS Standards Explained

Explains DOCSIS and EuroDOCSIS standards for cable modems.

General Troubleshooting

Resolving Internet Connectivity Issues

Troubleshooting steps for no internet or email access.

Addressing Power and Indicator Light Problems

Checks for power issues and explains light patterns.

General Troubleshooting

Troubleshooting Ethernet Connection Failures

Troubleshooting steps for failing to establish an Ethernet connection.

Resolving Cable Connection Issues

Steps for when the modem fails to establish a cable connection.

USB Troubleshooting

Common USB Installation Symptoms

Lists common symptoms encountered during USB installation.

USB Troubleshooting

Uninstalling USB Modem (Windows 98 SE)

Steps to uninstall the USB cable modem and related files on Windows 98 SE.

USB Troubleshooting

Uninstalling USB Modem (Windows 2000)

Steps to uninstall the USB cable modem on Windows 2000.

Troubleshooting No Data Transfer Symptom

Addresses the issue where the modem transfers no data.

USB Troubleshooting

Resolving No Data Transfer Issues

Solutions for when the cable modem fails to pass traffic.

Validating USB Installation (Win 98 SE/2000)

Steps to validate a proper installation on Windows 98 SE and 2000.

USB Troubleshooting

Testing DHCP Lease Functionality

How to test for DHCP lease issues using Winipcfg/ipconfig.

USB Troubleshooting

Ensuring Network Adapter is Enabled

Steps to ensure the cable modem network adapter is enabled.

USB Troubleshooting

Troubleshooting Data Transfer and Sluggishness

Addresses modem stopping data transfer and sluggish system response.

USB Troubleshooting

Restoring TCP/IP Protocols for ISP Software

Steps to reconnect the cable modem's TCP/IP protocols after ISP software installation.

USB Troubleshooting

Troubleshooting DHCP Connection Errors

Instructions to address DHCP errors and slow network acquisition.

USB Troubleshooting

Resolving ISP Software Conflicts

Steps to resolve conflicts arising from ISP software installation.

Quick Reference Guide

System Requirements and Connection Summary

Summary of system requirements and condensed connection steps.

Quick Reference Guide

Controls, Indicators, and Service Information

Explanation of buttons, LED indicators, and service contact information.

Glossary of Terms

Key Technical Term Definitions

Provides definitions for technical terms related to cable modems and networking.

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