www.THORav.us | sales@thorav.us | (763) 999-4253
™ & ® 2018 THOR AV. © 2023 THOR AV.
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SUPPORT
CONTACT
Please contact ticket@thorav.us or online at
thorav.us/support-request to obtain an RMA
number prior to returning your product to THOR.
Do not return the product to the place of purchase.
Write the RMA number on the outside of the
shipping carton. Products sent without a valid RMA
number will be refused.
Shipping Address:
THOR AV
Attn: [RMA#]
8821 Zealand Ave. N
Brooklyn Park, MN 55445 USA
Include the following with the product: a brief
description of the problem, your name, return
shipping address, phone number and RMA number.
Do not include any accessories. Accessories are
unnessasary. THOR AV is not responsible for any
damage to or loss of the product during transit.
We recommend that customers obtain a receipt
and tracking number. Turnaround time on repairs
is generally ten business days. If you live outside
of the United States, please contact your local
distributor for warranty service.
WARRANTY SERVICE
Customer is responsible for shipping charges to
THOR AV and the product will be returned by
THOR AV. We reserve the right to inspect any
product that may be the subject of any warranty
claim before repair is carried out. To qualify for
warranty service, documentation showing the date
of purchase may be required. Final determination
of warranty coverage lies solely with THOR AV.
NON-WARRANTY SERVICE
If it is determined that the product does not meet
the terms of our warranty, you will be billed for
labor, materials, return shipping and insurance.
There is a $100 USD minimum charge for materials
and labor. Appropriate shipping charges will be
applied. We require credit card payment prior
to repair. In the event the charges are over the
minimum charge, THOR AV will contact you and
inform you of the cost of the repair before any work
is completed.
SUPPORT PROCESS
(763) 999-4253
support@thorav.us
NOTE: For product repair, use only certied THOR technicians.
Removal of the microphone capsule (enclosed in mic cap) or the cap, voids the product warranty.
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