TicWatch Pro 2020 User Manual

My watch will not pair to my phone.
For a step by step guide on how to pair your new Ticwatch, please see the following tutorial
videos:
- How to pair your Ticwatch with an Android device: https://youtu.be/sQylPagylRQ
- How to pair your Ticwatch with an iOS device:https://youtu.be/CEjns8HqLkw
My watch does not provide 30 days of battery life.
While left only in Essential Mode, you can receive up to 30 days of battery. When in Smart
Mode, your device will last up to 2 days.
My watch does not get 2 days of battery life in Smart Mode.
Battery life differs depending on your personal usage. For the longest battery life, we
recommend that the "Always-on" screen is disabled, and that your watch is actively paired to
your phone.
My usage of the watch is low, and the battery life is still too short.
For battery life issues, we recommend that you let your watch go through 3 complete charge
cycles. This means, charge your battery to 100% and then allow it to fall to 0% before you
reconnect it to the charging cable. Once you do this 3 times in a row, your battery life should
improve. If the problem persists, please charge your watch to 100%, and then allow your watch
to stay in "Airplane Mode" overnight. If your battery drops more than 10%, please apply for a
warranty at support.mobvoi.com
My watch will not charge.
Please place your watch on the charger for 1-2 hours, and then check to see if your device is
warm. If your watch is not warm, there is likely an issue with the charger, and a new one is
needed. If the watch does feel warm, the issue then probably lies with the watch itself. If you are
eligible for a warranty replacement for either the charger or the watch, please submit a warranty
request at support.mobvoi.com.

TicWatch Pro 2020 Specifications

General

Resolution	400 x 400 pixels
Processor	Qualcomm Snapdragon Wear 2100
RAM	1 GB
Storage	4 GB
Battery	415mAh
Operating System	Wear OS by Google
Water Resistance	IP68
Sensors	Heart rate, Accelerometer, Gyroscope, Ambient light sensor
Connectivity	Bluetooth, Wi-Fi
Dimensions	45 x 12.6 mm
Display	1.39" AMOLED (400 x 400 px) + FSTN LCD

Summary

Pairing Issues

Pairing Ticwatch with Android

Step-by-step guide via tutorial videos for pairing Ticwatch with an Android device.

Pairing Ticwatch with iOS

Step-by-step guide via tutorial videos for pairing Ticwatch with an iOS device.

Battery Life Troubleshooting

Expected Battery Life

Information on battery life in Essential Mode (up to 30 days) and Smart Mode (up to 2 days).

Improving Battery Performance

Recommendations for longer battery life and troubleshooting short battery life via charge cycles.

Charging Problems

Troubleshooting Watch Not Charging

Steps to diagnose issues with watch charging, including checking warmth and potential warranty requests.

Screen and Connectivity Issues

Touch Screen Malfunctions

Guide to rebooting the device and troubleshooting unresponsive or abnormal touch screen behavior.

Unstable Bluetooth Connection

Troubleshooting steps for Bluetooth instability on both Android and iOS devices.

Notification and Call Issues

Watch Not Receiving Notifications

Steps to ensure notifications are enabled and received on the watch.

Placing/Receiving Calls

Instructions for enabling and troubleshooting call functionality on Android paired watches.

Essential Mode and Performance

Date/Time Format in Essential Mode

Notes that date/time format cannot be changed in Essential Mode.

Exiting Essential Mode

Procedure to exit Essential Mode by holding the side power button.

Device Lag Issues

Recommendation to update the device to the latest system version to resolve lag.

Feature Usage

Enabling 24-Hour Heart Rate Monitoring

Instructions on how to enable continuous heart rate monitoring in the Heart Rate app.

Google Pay Functionality

Troubleshooting steps for Google Pay errors like 'Card Unreadable'.

Playing Music

Guidance on downloading and using the Google Play Music app on the watch.