To Next PageTo Next Page
Need help?Do you have a question about the TicWatch Pro 2020 and is the answer not in the manual?
Step-by-step guide via tutorial videos for pairing Ticwatch with an Android device.
Step-by-step guide via tutorial videos for pairing Ticwatch with an iOS device.
Information on battery life in Essential Mode (up to 30 days) and Smart Mode (up to 2 days).
Recommendations for longer battery life and troubleshooting short battery life via charge cycles.
Steps to diagnose issues with watch charging, including checking warmth and potential warranty requests.
Guide to rebooting the device and troubleshooting unresponsive or abnormal touch screen behavior.
Troubleshooting steps for Bluetooth instability on both Android and iOS devices.
Steps to ensure notifications are enabled and received on the watch.
Instructions for enabling and troubleshooting call functionality on Android paired watches.
Notes that date/time format cannot be changed in Essential Mode.
Procedure to exit Essential Mode by holding the side power button.
Recommendation to update the device to the latest system version to resolve lag.
Instructions on how to enable continuous heart rate monitoring in the Heart Rate app.
Troubleshooting steps for Google Pay errors like 'Card Unreadable'.
Guidance on downloading and using the Google Play Music app on the watch.
This document provides a comprehensive guide for troubleshooting common issues and understanding the features of your Ticwatch, focusing on connectivity, battery life, notifications, and general device maintenance.
The Ticwatch is a versatile smartwatch designed to integrate seamlessly with both Android and iOS devices, offering a range of functionalities from basic timekeeping to advanced health monitoring and communication. It operates in two primary modes: Essential Mode, which prioritizes battery longevity, and Smart Mode, which offers full smartwatch capabilities. Key functions include receiving notifications, making/receiving calls (Android only), playing music, and monitoring heart rate. The device relies on Bluetooth for connectivity with your smartphone, enabling it to extend your phone's functionalities to your wrist.
To begin using your Ticwatch, it must be paired with your smartphone. For Android devices, a specific tutorial video is available to guide you through the process. Similarly, iOS users have a dedicated video for pairing. If you encounter issues with Bluetooth connectivity, especially if it's unstable, several factors might be at play. For Android users, Google's H version (Pie) incorporates a power-saving strategy that may disconnect Bluetooth when the mobile phone network is weak. Additionally, moving too far from your phone (beyond approximately 10 meters) will cause disconnection. Reconnection typically takes 1-2 minutes, but sometimes manual intervention by clicking "Reconnect on the watch" may be necessary. For iOS users, upgrading to the latest iOS version is recommended for more stable Bluetooth connections. Similar to Android, distance from the phone affects connectivity, and manual reconnection might be required. If the watch is left unused for an extended period (e.g., 30 minutes), the H version (Pie) on Android may also disconnect Bluetooth to conserve power. If you're unable to reconnect, try placing both your phone and watch into "Airplane Mode" for about 10 seconds, then disable it and attempt to connect again. Ensure the Wear OS app is running in the background on your phone.
The Ticwatch offers varying battery life depending on its operational mode. In Essential Mode, it can last up to 30 days, making it suitable for extended periods without charging. However, in Smart Mode, the battery life is typically around 2 days. If you find your watch isn't achieving the expected 2 days in Smart Mode, consider disabling the "Always-on" screen feature and ensuring your watch is actively paired to your phone, as these factors significantly impact battery consumption. For persistent battery life issues, it's recommended to perform three complete charge cycles: charge the battery to 100%, then let it drain completely to 0% before recharging. Repeating this process three times can help optimize battery performance. If the problem continues, charge the watch to 100% and then leave it in "Airplane Mode" overnight. If the battery drops by more than 10% during this period, it may indicate a need for warranty service.
If your watch isn't receiving notifications, several steps can be taken to troubleshoot. First, confirm that neither your phone nor your watch is in "Airplane" or "Do not Disturb" mode. Ensure your phone is set to receive notifications and that they display on your phone's lock screen; if your phone doesn't vibrate or make a sound for a notification, your watch won't either. Check the Wear OS app on your phone under "Notifications" to ensure that specific apps haven't been blocked from sending notifications to your watch. Verify that your phone and watch are connected via Bluetooth; a cloud icon with a line through it on your watch indicates it's not paired. Finally, restarting both your phone and watch can often resolve notification issues. If all else fails, a factory reset of the watch (which will erase all data) and re-pairing might be necessary.
The ability to place and receive calls directly from your watch is exclusive to Android users. If you're an Android user and cannot make/receive calls, open the "Phone" app on your watch. It should prompt you to switch on Bluetooth. Once Bluetooth is active and the watch is connected to your phone, you should be able to handle calls. Additionally, navigate to Settings -> Connectivity -> Bluetooth on your watch and ensure "play phone voice call on the watch" is enabled. Also, confirm that your phone isn't connected to any other Bluetooth devices, as this can interfere with the watch's ability to receive calls.
To play music on your Ticwatch, you'll need to download the Google Play Music app directly onto the watch.
The Ticwatch supports 24-hour heart rate monitoring. To enable this feature, open the Heart Rate app on your watch, swipe left, and then activate the 24-hour heart rate monitoring option.
If Google Pay is not functioning or displays "Card Unreadable," try deleting your payment method from Google Pay on the Wear OS watch and then re-adding it.
The LCD screen in Essential Mode cannot be customized. To exit Essential Mode, simply hold down the side power button for 10-15 seconds. The date/time format in Essential Mode cannot be changed.
To prevent damage to your watch's charging dock, it is crucial to charge your Ticwatch using a computer USB port or a 5V 1A USB power adapter. Avoid using 2.1A fast charging.
If your watch isn't charging, place it on the charger for 1-2 hours and then check if the device feels warm. If it's not warm, the issue likely lies with the charger, and a replacement may be needed. If the watch does feel warm, the problem is probably with the watch itself. In either case, if you are eligible for a warranty replacement, you should submit a warranty request through support.mobvoi.com.
If your touch screen isn't powering on, responding to touch, or shows abnormalities, try rebooting your device by holding down the side power button for 10-15 seconds until the watch restarts. If the device vibrates but the display remains blank or abnormal, there might be an issue with the screen itself. If your device is eligible for a warranty replacement, submit a request at support.mobvoi.com. If the device was purchased from an official store but the issue is due to man-made damage, a repair request should be submitted.
If your device experiences lag, ensure it is updated to the latest system version. You can check for updates by opening the Settings menu, then selecting System > About > System Updates. Note that your battery must be sufficiently charged to install a new system update.
For any warranty-related issues, whether for the charger or the watch itself, or for repair requests due to man-made damage (if purchased from an official store), please submit a request at support.mobvoi.com.
General| Resolution | 400 x 400 pixels |
|---|---|
| Processor | Qualcomm Snapdragon Wear 2100 |
| RAM | 1 GB |
| Storage | 4 GB |
| Battery | 415mAh |
| Operating System | Wear OS by Google |
| Water Resistance | IP68 |
| Sensors | Heart rate, Accelerometer, Gyroscope, Ambient light sensor |
| Connectivity | Bluetooth, Wi-Fi |
| Dimensions | 45 x 12.6 mm |
| Display | 1.39" AMOLED (400 x 400 px) + FSTN LCD |
