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Contact information for assistance via email and social media.
Details about the standard 12-month and upgradeable 18-month warranty.
Identification and description of all physical ports on the docking station.
Lists all items included in the product package for setup.
Specifies necessary USB-C capabilities (DisplayPort Alt Mode, Power Delivery) for full functionality.
Lists laptop models known to be compatible with the docking station.
Lists laptop models known to be incompatible with the docking station.
Details devices with partial support for DP Alt Mode or PD Charging.
Step-by-step instructions for connecting the docking station to a laptop.
Confirms the docking station is plug-and-play, requiring no driver installation.
Illustrates incorrect connection methods that result in no video output or recognition.
Instructions for setting audio devices as input and output for Windows and Mac OS.
Explains the Windows + P hotkey for accessing multi-display settings.
Demonstrates dual and triple monitor setups in extend mode for Windows.
Steps to resolve issues where only one screen is displayed when connecting multiple monitors.
Guide to identifying, arranging, and setting resolutions for connected monitors in Windows 10.
Tables showing supported resolutions for different display configurations in Windows.
Explains how Mac OS handles mirror and extend modes with multiple displays.
Steps to enable extended desktop mode and uncheck mirroring on Mac.
Guide to display arrangement and settings within Mac OS System Preferences.
Tables detailing supported resolutions for Mac OS extend/mirror modes.
Addresses issues with no video output when the docking station is connected.
Solutions for no video output when the laptop supports required USB-C features.
Troubleshooting steps for flickering external monitors, including resolution and bandwidth issues.
Solutions for when Ethernet is connected but there is no internet access.
Steps to resolve errors where USB devices are not recognized.
Solutions for stuck mouse and keyboard issues, possibly due to RF interference.
Troubleshooting steps for when USB ports fail while other ports function correctly.
Steps to fix issues where audio or mic jacks do not deliver sound.
Solutions for static or noise issues with connected audio devices.
General| USB-C Power Delivery | Up to 100W |
|---|---|
| Material | Aluminum alloy |
| Ports | 1 x HDMI, 1 x SD card slot, 1 x Micro SD card slot |
| HDMI Resolution | 4K at 30Hz |
| Compatible Devices | MacBook Pro, MacBook Air |
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