Page 27
Section 10 - Guarantee and Servicing
Guarantee Period
The 9814 is guaranteed against defects in materials and workmanship for a period of
one year from its delivery to the customer.
We maintain comprehensive after sales Facilities and the unit can, if necessary be re-
turned to us for servicing.
During this period, we will at our discretion repair or replace the defective item.
For servicing under guarantee, the instrument type and serial number must always be
quoted, together with details of any fault and the service required. The purchaser of
the instrument must pay all shipping charges to manufacturer. We will pay return ship-
ping charges.
This guarantee is void if servicing has been attempted by an unauthorised person or
agent.
If during the guarantee period, failure is due to misuse or abuse of the unit, the repair
will be put in hand without delay and charged unless other instructions are received.
We guarantee that the software and firmware for this instrument will execute its pro-
grammed function. We do not guarantee that the operation will be uninterrupted or er-
ror free.
Please note that if you require a new UKAS Certificate during the warranty period, this
will be charged at the current rate on our price list.
Service After Guarantee Period
Even after the guarantee period has expired, we can still recalibrate and service your
instrument.
As the manufacturer, we have the specialised knowledge needed to keep your instru-
ment in peak condition and we also maintain a comprehensive spare parts service.
Please enclose details of the service required and your full company details including a
contact name.
Returning Instruments
When returning instruments, please ensure that they have been adequately packed,
preferably in the original packing supplied. We will not accept responsibility for
units returned damaged.
Please ensure that all units have details of the service required and all relevant paper-
work including contact name, address and telephone number.
Time Electronics Ltd
Unit 11 Botany Industrial Estate
Tonbridge, Kent, TN9 1RH
Tel: 01732 355993 Fax: 01732 770312
E-Mail: mail@TimeElectronics.co.uk
Web Site: www.TimeElectronics.co.uk
To Previous Page
Loading...