08
EOX ELEVATOR OWNER’S GUIDE
BEFORE CALLING
FOR SERVICE
If you think your elevator is operating in an unsafe manner (i.e., doors are slamming, elevator is not leveling properly),
always check the items on below before contacting TK Elevator for a service call. Following this checklist may save
you the cost of a service call and get your elevator back in service quickly.
Check that all key operated switches are in the normal
“RUN” position.
Be sure the car and hoistway door sills are free from
debris. Both sills should be cleaned regularly. Foreign
objects such as gum, wrappers, paper clips, coins and
other debris collect in the sills and could prevent the
doors from operating properly, sometimes resulting in
an elevator shutdown.
If the elevator is stopped at a landing with the doors
open, and the sills are free of debris, press the Door
Close button until the doors close. Then determine if the
elevator has returned to normal operation.
In a power failure, have your electrician check for
blown fuses or tripped circuit breakers in the mainline
disconnect or meter room.
Be sure your building has full power from the
power company.
For hydraulic applications, if the elevator has been at
rest for an extended period of time, run the car up and
down the hoistway for several minutes. This will heat up
the oil in the power unit, ensuring optimum performance.
If the call is late in the business day or after 4:30 p.m.,
assess the situation to determine if the repair is an urgent
you do not have 24-hour emergency callback coverage,
you may consider waiting until normal business hours to
notify TK Elevator. This will avoid overtime charges.
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