TM Unifi - User Manual

Describes UniFi as a wired high-speed broadband service.

Outlines the triple-play nature of UniFi service.

Emphasizes using wired connection for optimal internet speed.

Tips for optimizing wireless (WiFi) performance of the RG.

Advises on switching off other wireless devices to minimize interference.

Recommends placing the RG away from walls and metal objects for better signal.

Suggests rebooting the PC and RG to resolve issues.

States the UniFi service contract duration is 24 months.

Clarifies TM's responsibility regarding concealed wiring.

Informs about the 1-year warranty on provided equipment.

Details the standard installation fee.

Mentions charges for accessories or additional cabling.

Outlines penalties for cancelling/postponing appointments.

Charges for hard copies of bills.

States the fee for package downgrades.

Details call charges for the UniFi call centre.

Describes UniFi's HyppTV service offerings and channel types.

Explains the internal wiring and networking setup for UniFi.

Details the Broadband Termination Unit (BTU) and its types.

Describes the Residential Gateway (RG) and its role.

Provides an overview of wireless technology concepts.

Highlights important considerations for users of wireless technology.

Presents key facts and information about the Residential Gateway (RG).

Offers steps to enhance wireless network performance.

Advises on updating firmware and network adapter drivers.

Recommends upgrading to 802.11n devices for better performance.

Explains the Set-Top-Box (STB) and its function for HyppTV.

Describes the DECT Phone and its features.

Details the HyppTV service, its features, and content delivery.

Explains the UniFi email feature, storage, and access methods.

Provides steps for accessing UniFi email via webmail.

Guides on accessing UniFi email using a preferred email client.

Describes the Streamyx ZONE wireless broadband service at public locations.

Explains the Infoblast 2-way portal messaging service and SMS charges.

Details the Online Guard Plus security features and installation.

Describes the iShield Plus application for filtering inappropriate material and its installation.

Explains the e-browse service for reading newspapers and magazines online.

Details the e-storage Basic online backup storage service and its pricing.

Explains the web hosting service with custom domain names and features.

Lists additional voice features available with UniFi service.

Explains how to use the Three Party Conference feature.

Provides instructions on activating and cancelling Call Waiting.

Explains how to perform a Call Transfer.

Details how to activate and cancel unconditional call forwarding.

Explains how to activate and cancel call forwarding when busy.

Explains how to activate and cancel call forwarding for no reply.

Details how to activate and release Call Hold.

Explains how to activate and cancel the Do Not Disturb feature.

Describes how to activate and retrieve voicemail.

Describes the WiFi USB Adaptor and its packaging.

Shows a diagram of the WiFi USB Adaptor home setup.

Details the price for replacing CPE units.

Addresses billing for bundled and non-bundled UniFi services.

Explains UniFi's Fair Usage Policy and its application across packages.

Clarifies the monthly download volume for different UniFi packages.

Explains the process and fees for upgrading or downgrading UniFi packages.

Provides locations and methods for package upgrades/downgrades.

Advises on actions to take if UniFi equipment is faulty.

Informs about the timing of the first UniFi bill.

Lists the available options for paying UniFi bills.

Details penalties for terminating the UniFi service.

Explains relocation procedures and associated charges.

Discusses expected UniFi speeds and impacting factors.

Addresses TM's minimum speed promise and investigation process.

Lists factors affecting speed test results, including NIC, wireless, and USB connections.

Provides simple steps to improve internet speed.

Offers tips for improving wireless network performance.

Differentiates between wireless USB adaptors and laptop cards.

Advises on connecting additional network devices and TM's support limitations.