Tobii Pro Support
GLOBAL JAPAN CHINA
https://connect.tobiipro.com Phone: +81 3 6420 3990 Phone: +86 180 1558 5168
support.jp@tobiipro.com support.cn@tobiipro.com
Support hours: 10 AM to 5 PM
Japan standard time (GMT +9)
Tobii Pro Glasses 2 Best Practices Guide v.1.0.2 - en-US
©Tobii
®
. Illustrations and specifications do not necessarily apply to products and services offered in each local market. Technical specifications are subject to change without prior notice. All other trademarks are the property of their respective owners.
1.7 When your work is done
When you switch off the recording unit, don’t press the power button for more than four seconds. A longer press initiates a hard
reboot during which files can get lost or corrupted.
1.8 A few bumps on the road…
If you experience problems while recording with your Pro Glasses 2, check the FAQ section on the Tobii Pro customer portal.
1.8.1 Some troubleshooting tips
• Change your battery
• Reboot your computer
• Reboot your Pro Glasses 2
• Change your SD card and make sure it
is properly formatted
• Use a LAN cable whenever WLAN channels are too busy
• If you need to adjust the exposure time of your scene camera, there is a detailed guide here.
1.8.2 Still… I can’t get back on track
If
you contact Tobii Pro Support Services via the Tobii Pro customer portal, provide your Pro Glasses 2 serial number, system
summary, and controller log files for faster and more efficient help.
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