Chapter 8: Troubleshooting
55
Sound problems
s
Check the antenna/cable connections ( Chapter 2).
s
The station may have broadcast difficulties. Try
another channel.
s
The sound may be muted. Press VOLUME.
s
If you hear no sound, try setting the MTS feature
to Stereo mode ( page 39).
s
If you are not receiving a second audio program
from a known SAP source, make sure the MTS
feature is set to SAP mode ( page 39).
s
If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the MTS feature to Stereo mode ( page 39).
Remote control problems
s
Remove all obstructions between the remote
control and the TV.
s
The remote control batteries may be dead.
Replace the batteries ( page 20).
s
If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 28).
Channel tuning problems
s
The channel may have been erased from the
channel memory by the Programming channels
automatically feature. Add the channel to the
channel memory ( page 25).
s
The channel may be blocked by the LOCK
feature. Unblock the channel ( page 42).
s
If you are unable to tune digital channels, check
the antenna configuration ( page 24). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory ( page 25).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 28). Also see “TV stops responding to
controls” and “Other problems”
( page 54).
Closed caption problems
s
If the program or video you selected is not
closed-captioned, no captions will display (
page 37).
s
If text is not available, a black rectangle may
appear. If this happens, turn off the closed
caption feature ( page 37).
s
A closed-caption signal may not display
correctly in the following situations: a) when
a videotape has been dubbed; b) when the
signal reception is weak; or c) when the signal
reception is nonstandard ( page 37).
Rating blocking (V-Chip) problems
s
If you forget your PIN code: While the PIN
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( page 40).
No REGZA-LINK operation
s
The REGZA-LINK feature is available for
Toshiba REGZA-LINK compatible devices.
s
Make sure the HDMI cables with the HDMI
Logo (
) are used.
s
When the connected REGZA-LINK device does
not work correctly after you have changed settings
of the device, turn off your TV and unplug the
power cord, then plug and turn on again.
s
If several devices are connected, REGZA-LINK
feature may not operate properly.
s
Read the instruction manual furnished with the
connected REGZA-LINK device.
HDMI problems
For HDMI cables
s
Make sure to use cables with the HDMI Logo
(
) ( page 13).
Media Player problems
s
Make sure that devices are connected correctly.
s
Incorrect behavior may occur with a USB HUB
connection.
s
Photo files that was processed and edited by using
the PC’s application software may not be able to be
viewed.
s
The TV may select one format automatically and
play it when contents that support two or more
formats are played.
s
Confirm contents of the USB storage device are
formats that correspond with this TV ( page 45).
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