4 CONTENTS
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 82
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 86
Clearing print job errors.......................................................................................................86
Cannot remember the document password for a Private Print job...................................... 87
Printing a document including many graphics takes time.................................................... 87
Printer Driver Problems .........................................................................................................88
Cannot print (port setting problems).................................................................................... 88
Cannot print (SNMP Community Name problems).............................................................. 88
Command line options not processed ................................................................................. 88
Retrieval of printer configuration failed................................................................................ 89
Cannot change settings on the [Device Settings] tab.......................................................... 89
Network Connection Problems ............................................................................................. 90
Cannot print with the equipment (network connection problems)........................................ 90
Cannot print with SMB print................................................................................................. 90
Cannot print properly with AppleTalk print........................................................................... 90
Client Problems ..................................................................................................................... 91
Checking the client status.................................................................................................... 91
Hardware Problems................................................................................................................ 92
Print jobs not output ............................................................................................................ 92
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems................................................................................................................ 94
Cannot E-mail my scans...................................................................................................... 94
Cannot find the data saved in the shared folder.................................................................. 94
Cannot perform scanning from a PC with Office 2013 ........................................................ 94
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 96
e-Filing Web Utility terminates the session.......................................................................... 96
Numerous sub windows repeatedly appear ........................................................................ 96
Displaying the items in the Contents Frame takes a long time............................................ 96
Error messages ................................................................................................................... 97
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................. 100
Cannot locate the equipment in the network ..................................................................... 100
Cannot locate the equipment with Local Discovery........................................................... 101
Equipment does not respond to ping command................................................................ 102
LDAP Search and Authentication Problems...................................................................... 103
Network shutdown occurs or touch panel disabled after LDAP search............................. 103
LDAP authentication takes a long time.............................................................................. 103
Printing Problems (Network Related)................................................................................. 104