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Table of Contents

Default Chapter1
- Troubleshooting Guide1
Preface3
Chapter 1 TROUBLESHOOTING for the HARDWARE5
- Table of Contents5
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed16
- Locating a Paper Misfeed16
- Clearing a Paper Misfeed17
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)18
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)19
- Paper Misfeed in the Drawers20
- Paper Misfeed in the Drawer of the Tandem Large Capacity Feeder21
- Paper Misfeed in the Bypass Tray21
- Paper Misfeed in the External Large Capacity Feeder (Optional)22
- Paper Misfeed in the Finisher, Hole Punch Unit and Inserter (All Optional)23
- Paper Misfeed Inside of the Equipment28
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting32
- Misfeed When Printing from the Fax35
Clearing a Staple Jam37
- Staple Jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-102837
- Staple Jam in the Saddle Stitch Finisher MJ-102938
- Staple Jam in the Saddle Stitch Unit40
Replacing a Toner Cartridge43
- Replacing a "Near Empty" Toner Cartridge47
Refilling with Staples49
- Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 Staples49
- Refilling Saddle Stitch Finisher MJ-1029 Staples50
- Refilling Saddle Stitch Unit Staples52
Cleaning the Hole Punch Dust bin54
Chapter 2 TROUBLESHOOTING for COPYING55
Copying Problems56
Chapter 3 TROUBLESHOOTING for PRINTING60
Print Job Problems60
- Clearing Print Job Errors60
- Cannot Remember the Document Password for a Private Print Job61
- Printing a Document Including Many Graphics Takes Time61
Printer Driver Problems62
- Cannot Print (Port Setting Problems)62
- Cannot Print (SNMP Community Name Problems)62
- Command Line Options Not Processed62
- Retrieval of Printer Configuration Failed63
- Cannot Change Settings on the [Device Settings] Tab63
Network Connection Problems64
- Cannot Print with the Equipment (Network Connection Problems)64
- Cannot Print with SMB Print64
- Cannot Print Properly with Appletalk Print65
Client Problems66
- Checking the Client Status66
Hardware Problems67
- Print Jobs Not Output67
Chapter 4 Troubleshooting for Scanning69
Scanning Problems70
- Cannot E-Mail My Scans70
- Cannot Find the Data Saved in the Shared Folder70
- Cannot Perform Scanning from a PC with Office 201370
Chapter 5 TROUBLESHOOTING for E-Filing72
E-Filing Web Utility Problems72
- E-Filing Web Utility Terminates the Session72
- Numerous Sub Windows Repeatedly Appear72
- Displaying the Items in the Contents Frame Takes a Long Time72
- Error Messages73
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS76
Locating the Equipment in the Network76
- Cannot Locate the Equipment in the Network76
- Cannot Locate the Equipment with Local Discovery78
- Equipment Does Not Respond to Ping Command80
LDAP Search and Authentication Problems81
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search81
- LDAP Authentication Takes a Long Time81
Printing Problems (Network Related)82
- SMB Print in a Windows Operating System Environment82
- Raw TCP or LPR Print in a Windows Operating System Environment83
- IPP Print in a Windows Operating System Environment83
- Novell Print in a Netware Environment84
- Macintosh Environment85
- Unix/Linux Environment85
Network Fax (N/W-Fax) Driver Problems86
- N/W-Fax Driver Installation Error Messages86
- N/W-Fax Driver General Errors87
- Fax Transmission Cannot be Performed with a Cover Sheet88
Client Software Authentication Problems89
- Cannot Log in Using Client Software89
- Printing Can be Made Even with Incorrect User Name and Password89
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess92
Hardware Status Icons on Topaccess [Device] Tab92
Error Messages94
Error Codes96
- Error Codes on Print Jobs96
- Error Codes on Transmission and Reception97
- Error Codes on Scan Jobs100
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT110
When You Think Something Is Wrong with the Equipment110
- General Operations110
- Originals and Paper111
Regular Maintenance112
Index113

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