Toshiba E-STUDIO5506AC - Page 113

9.Troubleshooting
Troubleshooting for the Software 113
Troubleshooting
 Error codes on transmission and reception
 Error codes on scan jobs
Error Code Problem Description Corrective Action
1C10
System access abnormality Turn the power OFF and then back ON. Perform the problem job
again. Check if the SSL/TLS and authentication settings are set
properly in the SMTP Client Setting. For details of the SMTP Client
Setting, refer to the TopAccess Guide.
If the error still persists, contact your service representative.
3B20
Content-Type error Ask the sender to resend the Email with any of the following
conditions.- By attaching only a TIFF-FX format file- By attaching a
PDF, JPEG or XPS format file (multiple files attachment allowed)-
By attaching a file whose format is supported by this equipment.
Error Code Problem Description Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Wrong Job status A system error has occurred during the sending
of an Email. Try it again. Check if the SSL/TLS
and authentication settings are set properly in
the SMTP Client Setting. For details of the
SMTP Client Setting, refer to the TopAccess
Guide.
If the error still persists, contact your service
representative.
If the error still persists, contact your service
representative.
2C50 Executed Email sending without logging in
being done by a user or department in the
setting which requires authentication
Have a user or a department log in and retry
sending.
Save as File
2D50 Executed [Save as File] without logging in
being done by a user or department in the
setting which requires authentication
Have a user or a department log in and retry
[Save as File].
Store to USB
2E50 Executed [Store to USB] without logging in
being done by a user or department in the
setting which requires authentication
Have a user or a department log in and retry
[Store to USB].
Store to e-Filing
2B51
Failure to process print image Check that the Function List can be outputted
from the Home screen > [User Functions -User-]
> [Admin] tab > [List/Report] > [List] >
[Function]. Try printing again. If the error still
persists, contact your service representative.