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If something goes wrong
5.375 x 8.375 ver 3.1
If something goes wrong
Problems that are easy to fix
Your program stops responding.
If you are working with a program that suddenly freezes all
operations, chances are the program has stopped responding. You
can exit the failed program without shutting down the operating
system or closing other programs.
To close a program that has stopped responding:
1 Press
Ctrl, Alt, and Del simultaneously (once), then click Start
Task Manager.
The Windows
®
Task Manager window appears.
2 Click the Applications tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
3 Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
4 Close the remaining programs one by one by selecting the
program name, then End Task.
To power off your computer, do one of the following:
If you are not connected to a domain server:
1 Click Start, Turn off computer.
The Turn off computer window appears.
2 Click Turn Off.
The computer turns off.
If you are connected to a domain server:
1 Click Start, Shut down.
The Shut Down window appears.
2 Select Shut down from the drop-down list.
3 Click OK.
The computer shuts down completely.
Your program performs an illegal operation.
If you receive the message, “Your program has performed an illegal
operation
,” close the window and continue working. If it happens
again, record the details of the message and consult the software
manufacturer.
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