TouchElex Encke Series

Need help?

Do you have a question about the TouchElex Encke Series and is the answer not in the manual?

Summary

Product introduction

Specification

Provides detailed technical specifications of the smartwatch.

Initial setting

App download

Instructions for downloading the companion mobile application.

Registration and login

Steps for creating an account and logging in.

Pairing

Guides users through the initial watch pairing process.

Charging and wearing

Instructions on charging and wearing the smartwatch.

Function introduction

Button

Explains the functions of the watch's physical button.

Interface

Describes how to navigate the watch's user interface.

Control center

Overview of the watch's control center features.

Workout mode

Overview of the watch's workout tracking capabilities.

Pressure measurement

How to measure and interpret pressure readings.

Heart rate monitor

How to set up and use the heart rate monitoring feature.

SP02

How to measure and understand blood oxygen levels.

Sleep monitor

How the watch tracks and displays sleep data.

Breathing training

Guide to using the breathing exercise feature.

Menstrual cycle tracking

How to use the feature for tracking menstrual cycles.

Music control

Instructions for controlling music playback from the watch.

Call& messages notification

How to receive and manage call/message alerts.

Weather

How to set up and view weather forecasts on the watch.

Other features

Details on finding your phone and controlling the camera remotely.

Settings

Screen display

Settings for screen brightness and timeout.

workout goal

How to set and track personal workout goals.

Temperature unit (F; C conversion)

How to change temperature units between Fahrenheit and Celsius.

OTA upgrade

Instructions for performing Over-The-Air software updates.

FAQS

I cant get the watch paired with my phone.

Troubleshooting steps for pairing issues.

The smartwatch can not stay connected.

Solutions for maintaining a stable Bluetooth connection.

I cannot receive incoming call notifications and message notifications.

Troubleshooting for missed notifications.

A message notification is displayed, but the content is not displayed.

Explains why message content might not display on the watch.

Time is incorrect

How to fix incorrect time display on the watch.

Can not receive the verification code

Solutions for not receiving email verification codes.

Incorrect sleep record

Explains potential inaccuracies in sleep tracking.

Incorrect steps

Explains how step counting works and potential inaccuracies.

Incorrect heart rate.

Causes and solutions for inaccurate heart rate readings.

Incorrect blood oxygen.

Causes and solutions for inaccurate blood oxygen readings.

Will not count steps.

Troubleshooting steps if the watch doesn't count steps.

Battery strains too fast.

Reasons for rapid battery drain and expected battery life.

12 months warranty

Details of the product's warranty coverage.

Important safety instructions

Critical safety guidelines for using the device.

Battery warning

Warnings regarding the safe handling and use of the device's battery.

This document outlines the features, usage, and maintenance of the Encke Series Smartwatch.

The smartwatch offers a range of functions designed to support daily activities and health monitoring. It can track various workout modes, monitor heart rate, blood oxygen (SpO2), and sleep patterns. Additionally, it provides breathing training, menstrual cycle tracking, music control, and displays call and message notifications, as well as weather forecasts.

Function Description

The smartwatch serves as a comprehensive personal assistant on your wrist. Its core functions include:

Workout Mode: The device tracks 13 different workout types, automatically recording data such as time, heart rate, calories burned, steps taken, and distance covered. To start a workout, simply short press the button, navigate to "Workout," select your desired activity, and click "start." During a workout, a short press can pause the exercise, and tapping the "start" icon resumes recording. Swiping left accesses the music control screen. To end a workout, tap the "pause" icon and select "OK." The smartwatch saves up to 20 workout sessions in its cache, which are then synchronized to the TouchElex app when connected to your phone. For optimal music control during workouts, ensure the watch is connected to your phone, "music control" is enabled in the TouchElex app, and music is already playing on your phone.
Pressure Measurement: To measure pressure, short press the button, enter the feature menu, and tap the "pressure measurement" icon. Wear the watch snugly and keep your body balanced for accurate readings.
Heart Rate Monitor: The smartwatch can monitor your heart rate 24 hours a day or measure it manually. To enable 24-hour monitoring, go to the TouchElex app, navigate to "Device," then "Heart rate monitoring," and enable the feature. You can set the monitoring interval (5, 10, 20, or 30 minutes) and enable "Heart rate reminder" to receive alerts for high or low heart rates. For manual measurement, slide up from the Home screen to access the features list, tap the "Heart rate" icon, and the watch will begin measuring. The heart rate monitor works by detecting the absorption of green light by blood flow, which changes with each heartbeat. For more accurate readings, wear the watch one or two fingers' distance from your wrist.
SpO2 Measurement: To measure blood oxygen, go to the menu list, tap "SpO2," and the watch will start measuring. This function relies on detecting the reflectance intensity of red and infrared light, which varies based on oxygenated and deoxygenated hemoglobin levels.
Sleep Monitor: The smartwatch monitors your sleep quality, with detailed data available in the TouchElex app. It tracks sleep throughout the day, calculating duration from when you fall asleep until you wake up. Sleep will not be recorded during the "stand up reminder" period.
Breathing Training: This feature allows you to set a duration (1, 2, 3, 4, or 5 minutes) and a rhythm (fast, moderate, or slow) for breathing exercises. A dynamic graph guides you through inhaling and exhaling.
Menstrual Cycle Tracking: The watch reminds you of important dates like menstruation, ovulation, and safety periods. Reminder settings are configured in the "TouchElex" app under "Device" > "Women's health" > "Menstrual tracking." Ensure "Menstrual tracking" is enabled in the app and accurately set your "Menstrual period," "Cycle time," and "Last menstruation."
Music Control: After enabling "music control" manually in the TouchElex app, the watch can control song playback and volume on your phone. Ensure the watch is connected to your phone and music is playing before using this feature. Note that it is only compatible with music players and cannot control videos (e.g., YouTube).
Call & Messages Notification: The watch vibrates for incoming calls and notifications. You can tap to reject a call or mute it. To receive notifications, ensure "Incoming call notification" and "message notification" are enabled in the TouchElex app, and the watch is connected to your phone. Messages will not display in "DND" mode, for apps not in the "message notification" list, or if your smartphone doesn't show a preview on its banner. Background protection must also be completed.
Weather: To set up weather forecasts, enable "weather synchronization" in the TouchElex app under "Device" > "More device settings" > "Weather Forecast." Ensure the "weather" switch is enabled in the app. You can change the temperature unit (Fahrenheit or Centigrade) via "Me" > "Settings" > "Unit Setting" > "Weather system."
Find Phone: When connected to your phone, tapping "Find phone" on the watch will make your phone ring within 5 meters in an open area.
Camera (Remote Control Photography): Enable "Remote control photography" in the TouchElex app under "Device." Ensure the watch is connected to your phone to use this function.

Usage Features

The smartwatch is designed for intuitive interaction:

Button Functions:
- Long Press (3 seconds): Powers on the watch when off, or displays Reset/Power off/Restart options when on.
- Short Press: Lights up the screen when locked, locks the screen, returns to the Home screen/watch face from non-Home screens, and displays "start/pause" during exercise.
Interface Navigation:
- Home Screen:
  - Slide Up: Accesses the function features list.
  - Slide Down: Opens the quick settings Control Center.
  - Slide Left/Right: Checks heart rate, sleep, music control, weather, and activity records.
  - Long Press (3 seconds): Changes the watch face.
Control Center: Swipe down from the home screen to access quick settings like "Raise to wake," brightness adjustment, DND mode, flashlight, and alarms.
Raise to Wake: When enabled, the watch face automatically turns on when you turn your wrist over. It will not turn on if disabled.
DND Mode: This icon controls the "all day" switch for DND mode. When enabled, message and incoming call notifications will not display. You can set specific "Timing" periods for DND. DND mode stops notifications, while night mode adjusts screen brightness.
Switch Dial: There are three ways to change the watch face:
1. Long press the Home screen for 3 seconds.
2. Tap "setting" icon > "Screen settings" > "Dial setting" > slide left/right.
3. Use the TouchElex app: go to "device" page > "watch face- more" to select a watch face.
Screen Display Settings:
- Raise to Wake: Enable or disable this feature via "setting" icon > "Raise to wake." You can also set specific periods for it to be active. Note that it is unavailable in DND mode.
- Brightness: Adjust screen brightness via "setting" icon > "Brightness."
- Screen Off Time: Configure the screen off duration via "setting" icon > "screen settings" > "screen timeout."
Workout Goal: Set goals in the TouchElex app ("Me" > "Set goals"). A congratulatory message will display on your smartwatch upon achievement.
Temperature Unit: Convert between Fahrenheit and Centigrade in the TouchElex app ("Me" > "Settings" > "Unit Setting" > "Weather system").
OTA Upgrade: Update the device firmware via the TouchElex App ("Device" > "More device settings" > "OTA Upgrade").

Maintenance Features

Proper care and maintenance ensure the longevity and optimal performance of your smartwatch:

Charging: Fully charge the watch upon first use. If the battery is exhausted, charge for at least 10 minutes before the screen turns on. Use a 5V-200mA adapter; fast charging may not be available in all regions. Battery life varies based on settings and usage.
Wearing:
1. How to Wear: Place the watch on your arm with the display facing up, thread the band through the buckle, and insert the stick into a small hole for a comfortable fit.
2. How to Take Off: Pull the band out of the buckle and remove the stick. Take off the watch over a soft surface to prevent damage from falling.
3. How to Exchange Wristbands: To remove, turn the watch over, find the quick-release lever, press it inward, and gently pull the wristband away. Repeat for the other side.
4. How to Assemble Wristbands: Slide the pin (opposite the quick-release lever) into the notch on the watch, attaching the clasp to the top. Press the quick-release lever inward and slide the other end of the wristband into place.
Optimized Heart Rate Tracking: Wear the watch higher on your wrist during exercise to improve heart rate signal. Avoid wearing it too tightly, as this restricts blood flow, but ensure it's snug during exercise.
Troubleshooting Pairing Issues:
- Ensure the watch is not paired via the system's Bluetooth; it must be paired through the TouchElex app. If already paired via system Bluetooth, ignore the device from the system's Bluetooth list and re-pair via the app.
- Confirm no other devices are occupying Bluetooth.
- Restart your phone and smartwatch.
- Ensure the TouchElex app has location access.
- Pair the watch within 0.5 meters of your phone.
- Data on the watch will be cleared when unbinding.
Troubleshooting Connection Issues:
- Ensure Bluetooth is enabled on your phone and the TouchElex app is open and running in the background. Configure background protection for the app if necessary (Troubleshooting section in the app).
- If issues persist, unbind and re-pair the watch.
Troubleshooting Notification Issues:
- Activate "Incoming call notification" and "Message notification" in the TouchElex app.
- Confirm the watch is connected to your smartphone.
- Check if DND mode is "ON" on your watch.
- Verify your phone's notification bar receives text messages; the smartwatch mirrors this.
- Allow TouchElex permissions to send and view SMS/text messages.
- Ensure "SMS" is enabled in the TouchElex app under "Device page" > "Message notifications."
- Enable "TouchElex" access and "text message" notifications in your phone's background/settings.
- For iOS, enable "Share System notification" in Bluetooth settings for "Encke_xxxx."
Troubleshooting Message Content Not Displaying: The smartwatch displays what is shown in your smartphone's notification bar. If your phone doesn't show a preview, the watch won't either. Enable preview messages in your phone's system settings.
Troubleshooting Incorrect Time: If the watch hasn't been connected to your phone for a long time, the time may be incorrect. Reconnect the watch to your phone via the TouchElex app to sync the time automatically.
Troubleshooting Verification Code Issues:
- Check your junk email folder.
- Contact support@touchelex.com to manually create an account.
- Use "Visitor mode" to log in without creating an account.
Troubleshooting Incorrect Sleep Record: Smartwatches use PPG to record sleep, which may have slight deviations from reality. Sleep is judged by movement status and heart rate. If you wake up but remain still in bed, you may still be considered asleep.
Troubleshooting Incorrect Steps: Steps are calculated based on hand swing with a threshold of 15 consecutive steps. If steps are more than two seconds apart, the count restarts. For example, 14 steps followed by a 3-second pause and then another 14 steps will count as zero. 15 steps, a 2-second pause, and another 15 steps will count as 30 steps.
- Ensure personal information is correct (open app > Me > "Your name").
- Perform an OTA upgrade if initial data setup was correct.
- Log out and log in again (TouchElex APP > Me > Setting > Logout > login).
Troubleshooting Fast Battery Drain: Battery life varies with settings and usage. If the battery drains too quickly despite minimal use, the device may be defective. Contact for replacement. Typical conditions for 7-day battery life include: built-in watch face, 60% brightness, 24-hour heart rate monitoring, sleep monitoring, 50 messages pushed daily, 100 wrist raises to check time, and two blood-oxygen measurements daily.
Safety Instructions:
- Do not expose the device to liquid, moisture, humidity, or rain while charging. Do not charge when wet to prevent electrical shock.
- Keep the device clean and dry; do not use abrasive cleaners.
- Consult a doctor before use if you have pre-existing conditions that might be affected.
- Discontinue use and consult a doctor if the device feels hot, causes skin irritation, or discomfort.
- Avoid extremely high or low temperatures.
- Keep away from open flames.
- Store out of reach of children to prevent choking hazards.
- Never abuse, crush, open, repair, or disassemble the device, as this voids the warranty and can cause safety hazards.
- Contact for replacement of any parts due to wear, tear, or breakage.
- Do not use in a sauna or steam room.
- Dispose of the device, battery, and packaging according to local regulations.
- Do not check notifications or information on the display while driving or in other distracting situations.
Battery Warning: The device uses a lithium-ion battery. Failure to follow guidelines can shorten battery life, cause fire, chemical burns, electrolyte leaks, or injury.
- Do not disassemble, modify, remanufacture, drill, or damage the device or battery.
- Do not remove or attempt to remove a non-user-replaceable battery.
- Do not expose the device or battery to fire, explosion, or other dangers.