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Failed to Set Up via Matter?
Refer to the following and you can resolve most setup issues.
1. Make sure the rmware of your Matter hub and Smart Home app is updated to support Matter.
2. Ensure your phone and Matter hub are both connected to a stable 2.4 GHz Wi-Fi network, and that it has internet access during the
setup process.
3. Power cycle the Matter-enabled device.
4. If the Matter-enabled device has already been added to another ecosystem, you will need to get a new setup code for pairing according
to FAQ how to integrate your device into another ecosystem.
5. In the rst commissioning, Matter setup mode is active for 15 minutes after the device is powered on. For the second commissioning
the active time of setup mode varies between ecosystems. If this time period has expired, you will need to power cycle the matter-enabled
device to restart the clock.
6. Restart your smartphone and clear the cache of the Smart Home app.
If the above steps did not help solve your problem, it’s recommended that you try to factory reset the Matter-enabled device or use
another smartphone to congure it. For more information, please refer to https://www.tp-link.com/support/faq/3574/.
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