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FAQ (Frequently Asked Questions)
Q1. What should I do if I forget the router’s web management password?
• If you are using a TP-Link ID to log in, click Forgot Password? on the login page
and then follow the instructions to reset it.
• Alternatively, refer to FAQ > Q3 to reset the router. Then visit http://tplinkwi.net to
create a new login password.
Q2. What should I do if I forget my Wi-Fi password?
• If you have not changed the default wireless password, it can be found on the label
of the router.
• Connect a computer directly to the LAN port of the router using an Ethernet cable.
Log in to the router’s web management page at http://tplinkwi.net, and go to the
Wireless page to retrieve or reset your wireless password.
Q3. How do I restore the router to its factory default settings?
• With the router powered on, press and hold the Reset button for about 6 seconds,
and then release the button.
Q4. What can I do if there is no internet access?
• If using a cable modem, reboot the modem, then wait until its Online LED is solid
(ON). Reconnect the cable to the router.
• Set the router to Router Mode according to the instructions. If internet access
is still not available after completing the steps above, contact TP-Link Technical
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