Why is my Travel Buggy CITY 2 PLUS not turning on?
Your Travel Buggy Wheelchair may not be turning on due to several reasons: the controller system power might not be connected (connect the battery); the controller system CPU and joystick may not be connected (ensure all connections between Joystick, CPU, and Battery are securely tightened); or the battery power may be too low (charge the battery).
What to do if my Travel Buggy CITY 2 PLUS battery won't charge?
If your Travel Buggy Wheelchair battery won't charge, it could be due to several reasons: the charger light does not turn on (replace the charger); the charger light is always green (the battery is not connected, or may need to be replaced); or the charging time is stopped before full charge is complete (the capacity of the battery has decreased over time, replace the battery).
Why is my Travel Buggy CITY 2 PLUS Wheelchair noisy when turning?
If your Travel Buggy Wheelchair is noisy or vibrating when turning, it could be because the speed is set too low (raise the speed, as at low speeds, the motor may sound or feel strained) or the motor is damaged (replace the motor).
General| Battery Type | Lithium-ion |
|---|---|
| Drive Wheels | Rear |
| Front Wheels | 8 inches |
| Seat Width | 44 cm (17.3") |
| Foldable | Yes |
| Wheel Size (front) | 8 inches |
| Brakes | Electromagnetic |
| Frame Material | Aluminum |
| Color Options | Black, Red, Blue |
| Max Speed | 6 km/h |
| Motor | 250W |
| Overall Width | 60 cm |
| Wheel Size (rear) | 10 inches |
| Weight Capacity | 180 kg (400 lbs) |
| Battery Range | Up to 15 km (9 miles) |
| Max User Weight | 180 kg (400 lbs) |
Provides contact phone numbers for customer support in Canada and USA.
Provides the customer support email address for inquiries.
States responsibilities and rights regarding product variations and user adherence to safety.
Lists essential do's and don'ts for safe operation, including seat locking, speed, and environment.
Emphasizes professional servicing and the importance of legible safety labels.
Details critical safety warnings for handling lithium-ion batteries to prevent hazards like heat, explosion, or injury.
Advises caregivers to explain safety and provide supervision when children use the device.
Guides on proper battery disposal and immediate action for abnormal battery conditions.
Outlines essential safety measures during battery charging, including using the correct charger and avoiding high temperatures.
Provides temperature guidelines for safe battery discharge to maintain performance and lifespan.
Details features like armrests, controller, seat cushion, and footrest.
Lists wheel types, motor power, and anti-tip features of the power chair.
Provides overall height, seat depth, seating width, and overall length measurements.
Lists driving range, speed, drive system, motor type, incline capability, turning radius, and stopping distance.
Details folded and unfolded dimensions, chair weight, and seat cushion size.
Covers battery type, number of batteries, charge cycles, tires, charging time, charger input/output, and accessories.
Instructions on opening the box and removing the electric wheelchair and components.
Lists all parts provided with the power wheelchair, such as seat cushion, batteries, charger, and tools.
Step-by-step guide on how to unfold the electric wheelchair into a seated position.
Instructions on locating and orienting the seat and back rest cushions correctly.
Details on locating, inserting, securing, and connecting the joystick controller.
Explains how to change the joystick position to either the left or right armrest.
Guide to locating and securely installing the cup holder into the armrest tube.
Instructions on adjusting the foot rest to the desired length and ensuring it's locked.
How to release and lock the back rest to achieve multiple reclining positions for comfort.
Ensures the power button is OFF and brake levers are locked before sitting.
Describes front entry and side entry options, including footplate adjustments.
Steps to lift the armrest for easier side entry into the wheelchair.
Instructions for increasing and decreasing speed using the '+' and '-' buttons on the controller.
How to turn the wheelchair on and off using the GREEN and RED line buttons.
Explains the speed settings indicated by lights on the controller.
Describes the meaning of the 7 battery indicator lights and when to recharge.
How to put the chair in Free Wheel mode for manual pushing by engaging red levers.
Explains that Free Wheel mode disengages the drive mechanism to the wheels.
Information about the quick release wheels for reducing overall weight.
Steps to unplug cables, remove the locking pin, and slide wheels off.
Reversing the release steps to reconnect the wheels before use.
Step-by-step guide on how to fold the power wheelchair for transport.
How to use Free Wheel mode and footrest to move the folded chair.
Critical warnings against using tie-down systems and improper placement in vehicles.
General information on battery care, lifespan, and capacity loss.
Advice on monitoring runtime, charge status, and signs for battery replacement.
Emphasizes using the provided charger and following manual instructions.
Guidelines for storing batteries at 50% charge and optimal temperatures.
Lists precautions against damage, water, heat, children, shock, and using damaged batteries.
Regulations for transporting and disposing of lithium-ion batteries.
Notes that batteries arrive fully charged and no immediate charging is needed.
Preferred method to charge both batteries simultaneously via the joystick controller.
Alternative method to charge one battery at a time by removing it from the chair.
Explains the red light on the charger brick during charging.
Details the 5-7 hour charging time and light changes from red to green.
How to check the charge level using the joystick controller's indicator lights.
Introduces optional spacers to increase seating width by 3.5 inches.
Steps to remove arm rests by unscrewing bolts at the top and bottom.
How to place seat width spacers and reattach arm rests with correct bolts.
Highlights the role of maintenance for longevity and warranty eligibility.
Advises checking the frame, wheels, and armrests for wear and looseness.
Steps to address persistent squeaking noises, typically from front wheels or forks.
Possible causes and solutions for the wheelchair having no power.
Explains potential reasons for noise or vibration during turns and their fixes.
Factors contributing to shorter driving distance, like temperature and terrain.
Troubleshooting steps for issues with the charger or battery not charging.
Explains the meaning of diagnostic light codes for identifying problems.
Indicates a dead battery and the need for immediate charging.
Suggests joystick replacement and calling for service.
Points to potential motor or cable issues requiring professional service.
Recommends checking brake levers and calling for service if issues persist.
Details the warranty periods for different components like the frame, motors, and batteries.
Lists conditions not covered by the warranty, such as negligence or misuse.
Clarifies that the warranty is non-transferable and valid only for the original purchaser.
Provides phone numbers for customer assistance in Canada and the USA.
Directs users to the website for additional images, videos, and information.
Offers an email address for contacting customer support.
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