TROUBLESHOOTING GUIDE
PROBLEM #1: No stimulation – the collar light won’t
illuminate when a transmitter button is pressed.
The collar has not been activated. The collar must be
turned on or it won’t work at all. Page 10.
The transmitter intensity knob is set on “N.” Select a
numbered position. Page 14.
An antenna is not installed in the transmitter, or is
broken or loose. The antenna must be inserted in the
transmitter for proper radio communication between it and
the collar. Page 9. Check the antenna for physical damage and
replace if needed.
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 17.
The batteries are not taking a charge. Either you need new
batteries (page 18) or a battery charger is not working. The
lights on the transmitter and collar show whether current is
going through the charger when the charger is plugged into
the collar or transmitter charging jack. Finally, be sure the
electrical outlet is working. If you’re not sure, try another
outlet. If using a power strip, make sure it is switched on
and working.
You are using the wrong transmitter. If you own more
than one Remote Trainer, or are training with someone
who also has a Remote Trainer, check that you have not
accidentally switched transmitters.
PROBLEM #2: The Remote Trainer doesn’t have range,
or the range has been significantly reduced.
The antenna is not installed in the transmitter. The
antenna must be installed in the transmitter for proper radio
communication between the transmitter and the collar.
Page 9. Check the antenna for physical damage and replace
if needed.
Page 22 Remote Trainer
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