TR ENGINEERING LTD CUSTOMER AFTER SALES SERVICE
INFORMATION
The panel comes with a standard 5 Year Return to Base warranty, register online at:
www.trianco.co.uk/product-registration
Please note you will require the full panel serial number to be able to complete registration.
What to do in the event of an appliance fault or breakdown:
Step 1: Always contact your installer in the first instance, who must thoroughly check all his work PRIOR to
contacting TR Engineering LTD.
Step 2: If your appliance has developed an in-warranty fault your installer should contact TR Engineering
LTD for assistance from site.
We offer a Return-to-Base Warranty, please contact the service department for more details.
PLEASE NOTE: UNAUTHORISED INVOICES FOR ATTENDANCE AND REPAIR WORK CARRIED OUT ON THIS
APPLIANCE BY ANY THIRD PARTY WILL NOT BE ACCEPTED BY TR ENGINEERING LTD
SERVICE CENTRE AND TECHNICAL SUPPORT
Tel: 0114 257 2300 Fax: 0114 257 1419
Hours of Business
Monday to Thursday 8.30am - 5pm
Friday 8.30am - 2.30pm
INSTALLATION NOTES
PLEASE READ THESE INSTRUCTIONS IN FULL BEFORE INSTALLING AND OPERATING THE HEATER.
Please use the supplied template to mark the fixing positions.
Fixings are supplied for solid walls; please ensure you use the correct fixings for the wall type and
ensure the wall can bare the weight of the panel.
This Unit must be earthed.
Smart Plug
Each panel comes supplied with a smart plug to enable timed control of the panel via the smart plug
app installed on to your phone or tablet.
Please see the enclosed smart plug instructions found in the smart plug box for details on how to set
up and use your smart plug.
Smart plugs come with a Standard 1 Year return to base warranty. For queries regarding this or
further technical help please contact service@teckinhome.com.
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