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To obtain service under this warranty, you must contact our
Technical department at (580) 272-0035 to obtain an RMA number.
Mach Speed Technologies will only replace or repair products that
are sent to us with an authorized RMA number.
Return Merchandise Authorization (RMA):
1. Customers will be charged additional costs for testing and
repackaging when returned “bad” items are found to have no problems
or defects.
2. Items found to be out-of-warranty or not belonging to Mach Speed
Technologies will not be replaced. Instead, they will be returned back to
the customer freight-collect.
3. RMA’s will be shipped back to customer via UPS ground delivery.
Express shipping will be at additional costs to the customer.
4. All RMA’s must be accompanied with a copy of original receipt or
invoice with name, return address and phone number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all exchanges.
3. All exchanges must be shipped freight pre-paid by the customer and
include a pre-paid shipping label for shipment back to the customer.
Furthermore, the customer is expected to insure all items being shipped
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