TRUE METRIX® Blood Glucose Monitoring System Troubleshooting Steps
Customer reports blood results higher than their expected blood glucose range.
High blood glucose result can be caused by:
• Having a high blood glucose.
• Testing before 2 hours after having a meal, drinking, exercising, or taking medication may result
in high or higher than expected blood glucose results.
• Changes to diet/medication routine (ex. fluoroquinolone antibiotics/ Sodium-glucose
Inhibitors, Hormone Medication, or Cholesterol medication) can contribute to changes in blood
glucose level. Please speak to your Healthcare Professional regarding the medications they are
taking.
• A potential test strip issue.
• If you have hyperglycemic symptoms, contact your Doctor or Healthcare Professional to inform
them that your blood glucose is higher than their expected range.
o Symptoms of hyperglycemia may include, but are not limited to, shaky or dizzy, blurred
vision, extreme thirst, weak, frequent urination and/or unexplained weight loss.
o follow your doctor’s recommended testing regimen.
o Know your expected Glucose Range as recommended by your HCP.
o Is this Expected Glucose Range:
o Morning fasting range:
o 2 hours after meals fasting range
o Before bed fasting range
Verify the test strips have not been:
• Expired (immediately discard any expired product)
• Opened longer than 4 months (discard test strips past the open vial dating)
• Stored improperly (e.g., not in car, hot places, cold places, the kitchen, the bathroom, etc.)
• Stored outside of the temperature range between 40°F-86°F
• Subjected to flooded areas, direct sunlight, or extended power outage
• Left open and test strip vial cap is always replaced immediately after each test strip is removed
• Transferred from their original vial into another vial, zip-sealed bag or in the meter carrying case
pouch
• If you feel you stored or handled test strips incorrectly, test with a new unopened test strip vial
handled and stored correctly, following the testing technique below
Testing Technique
1. Gather all testing supplies: meter, test strips, lancing device, lancet, and control solution
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