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All shipments within the United States to the factory must be
accompanied by a Returned Goods Authorization (RGA) number
and a description of the unit and its problem. This information is
used by Troxler personnel to expedite the repair work.
To obtain an RGA number, please complete the electronic form
(available on the Troxler website) and fax it to the factory or
branch office.
If you do not use the form, please have the following
information available when contacting Troxler for an RGA
number:
♦ Unit (or part) model and serial number
♦ Part number/serial number (if applicable)
♦ Problem or difficulty you are having with the unit
♦ Shipment method to Troxler and for return shipment
♦ Shipping and billing address (not P.O. box), including street
address and ZIP code.
♦ Telephone number/contact person
♦ Payment method: credit card, account number, or purchase
order number. All government agencies (city, county,
state, and federal) are required to send purchase order
numbers.
NOTE
To prevent order duplication, please write
“Confirming Order” on any follow-up written
requests.
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