Trouble shooting
‧Earbuds don't power on
If there's enough power of your earbuds.
‧Earbuds can't be paired
If your bluetooth turned on.
If your bluetooth device is powered on.
If your bluetooth device support the profile of the earbuds.
If there's obstacle between bluetooth devices or the distance is too far.
‧Earbuds don't connect with mobile device
Check if your earbuds and bluetooth devices are powered on.
If your bluetooth device is connecting with other devices.
If your bluetooth device is at standby mode.
If the registration of your earbuds on bluetooth device has been deleted.
‧No sound
If your earbuds be paired with bluetooth device.
Is the volume of earbuds or Bluetooth device set to the minimum level.
If there's obstacle between bluetooth devices or the distance is too far.
‧There is noise and echo sound
If there's obstacle between bluetooth devices or the distance is too far.
Are you using the earbuds near microwaves or Wi-Fi environment that
interferes wireless communication.
‧Unable to charge
Is the charging case and the computer with USB port connected correctly.
Be sure to use the supplied charging cable.
If the charging case connected via a USB hub.
Is the computer connected in power saving or sleep mode.
‧Earbuds don't respond to incoming calls even when connected with
mobile phone via Bluetooth
Is the mobile phone set to silent mode.
Some mobile phones require a switching operation when using Bluetooth.
Check with the instruction manual of the mobile phone.
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