TSYS Ingenico Desk 3500

To Next Page

www.tsys.com

herein are the sole and exclusive property of their respective owners. Any

such use of those marks without the express written permission of their

owner is strictly prohibited.

qrg_ingenico_deskmove_teliumtetra_042120

QUICK REFERENCE GUIDE

Ingenico

Desk/Move (Telium TETRA)

BATCHES

Batches should be settled on the same day as

the transactions (daily). Your device might be

configured to automatically settle for you. If not,

you must manually settle the batch.

If there is a problem with an automatic batch

settlement, you may need to manually settle a

batch after correcting the issue.

Your end-of-day procedures might include

reviewing totals, displaying, or printing reports,

and batch settlement.

Display Batch Totals

To verify the sales total, returns total, and the

batch total (sum of all transactions in the current

batch):

1. Press #, select Batch Menu, and then select

Batch Totals.

2. After verifying the amounts, press Enter, and

then Cancel to return to the idle prompt.

Display or Print Details

A Detail Report includes details for all transactions

in the current batch.

1. Press the # key, and then select Reports Menu.

2. Select Detail, and then select Display or Print.

3. When prompted Sort transaction by, select

Reference #, Invoice #, or Card Type.

4. The report prints, or if displaying, and search

results include more than one transaction,

scroll through the transactions. Press Cancel

to return to the main menu.

Manual Batch Settlement

1. Press Enter, and then select Settlement.

Confirm batch totals or enter the batch total

amount as prompted.

2. When prompted Close batch and deposit

funds, select Yes to manually settle the batch.

If the screen displays GB Accepted, the batch

is accepted (sent for processing).

3. If prompted Print Reports, select Ye s to print, or

select No to return to the main menu.

Bank Name

Bank Phone

Help Desk Phone

V Number

Voice Authorization Phone

Merchant ID

QUICK REFERENCE

GENERAL INSTRUCTIONS

Uncommon or self-explanatory prompts aren’t

always included; follow on-screen prompts. Refer

to the user guide for more details.

Press Enter from the idle prompt to access the

main menu.

Press the up or down arrow keys to scroll through

a list. To make a selection, highlight it, and then

press Enter.

To enter a character, press the corresponding

button on the keypad to cycle through the

options. Entries are case sensitive.

Debit cards and some chip or contactless

payments require PIN entry.

A customer copy of a receipt prints 10 seconds

after the merchant receipt, unless you select No

to cancel it.

LEGEND

Desk/Move 5000 - Touchscreen Arrows

Desk 3500 - Arrows Keys

Home - Access Admin Mode

menus

Cancel - Exit

Clear - Backspace

Enter - Confirm information

or continue

The application is the same for Desk and

Move so the steps to use them are the

same. However, a 5000 series device has a

touchscreen, so the keypad differs from a

3500 series device.

Need help?

Do you have a question about the TSYS Ingenico Desk 3500 and is the answer not in the manual?

Summary

Batches

Display Batch Totals

Verify sales, returns, and total batch amounts for the current batch.

Display or Print Details

View or print a detailed report of all transactions within the current batch.

Manual Batch Settlement

Manually settle the batch, confirm totals, and deposit funds.

Terminal Messages

Amount Due or Exceeds Card Balance

Handle transactions authorized for partial amounts due to card balance limits.

Address Verification Service (AVS)

Understand AVS results for matching street address and ZIP code against billing info.

Authenticate

Follow prompts to enter authentication code and business ZIP code.

Call

Contact the voice authorization center for assistance.

CVV, CVC, or CID

Enter the 3- to 4-digit non-embossed verification code for manually entered transactions.

Manual Entry Not Allowed

Note when manual card entry is unavailable, such as for debit with PIN.

Settlement Unsuccessful (QD or RB)

Troubleshoot batch settlement errors by contacting the help desk.

Transactions

Sale

Process a sale transaction, including entering the amount and card details.

Refund

Process refunds for settled transactions or reverse current batch transactions.

The Ingenico Desk/Move (Telium TETRA) is a payment terminal designed for processing various types of transactions. It comes in two main series: the 3500 series and the 5000 series. The application interface is consistent across both Desk and Move models, but the 5000 series features a touchscreen, differentiating its keypad interaction from the 3500 series which uses physical arrow keys.

General Device Features and Usage:

The device supports a range of payment entry methods, including swiping magnetic stripe cards, inserting EMV chip cards, and tapping for contactless payments (NFC) via apps like Apple Pay, Google Pay, or Samsung Pay. Manual card number entry using the keypad is also supported. Debit cards and some chip or contactless payments require PIN entry.

The device provides a quick reference guide for common operations. From the idle prompt, pressing Enter accesses the main menu. Navigation through lists is done using the up or down arrow keys (on the 3500 series) or touchscreen arrows (on the 5000 series), with selection confirmed by pressing Enter. Character entry on the keypad involves pressing the corresponding button to cycle through options, and entries are case-sensitive.

A customer copy of a receipt automatically prints 10 seconds after the merchant receipt, unless explicitly canceled by selecting "No."

Key Functions and Operations:

Batches: Transactions should be settled daily. The device may be configured for automatic settlement, but manual settlement is also an option. If automatic settlement fails, manual settlement is required after resolving the issue. End-of-day procedures typically involve reviewing totals, displaying or printing reports, and batch settlement.
Display Batch Totals: To verify sales, returns, and total batch amounts, users press #, select "Batch Menu," then "Batch Totals." After verification, Enter confirms, and Cancel returns to the idle prompt.
Display or Print Details: A detailed report of all current batch transactions can be accessed by pressing #, selecting "Reports Menu," then "Detail," and choosing "Display" or "Print." Users can sort transactions by "Reference #," "Invoice #," or "Card Type." If displaying, and multiple transactions match the search, users can scroll through them. Cancel returns to the main menu.
Manual Batch Settlement: Initiated by pressing Enter and selecting "Settlement." Users confirm batch totals or enter the total amount. When prompted to "Close batch and deposit funds," selecting "Yes" settles the batch. A "GB Accepted" message indicates successful processing. Users can choose to print reports by selecting "Yes" or return to the main menu by selecting "No."
Sale: From the main menu, select "Sale," enter the amount. For EBT transactions, "EBT" is selected, followed by "Food Stamp" or "Cash Benefits." Payment is then processed via swipe, tap, insert, or manual entry. If prompted, "US Debit" processes as debit with PIN, or "[card brand] Debit" processes as credit without PIN. The customer is prompted to enter their PIN if required.
Refund: This function processes refunds for settled transactions. Reverse transactions are for those in the current batch. Debit refunds with PIN require the card to be present and cannot be manually entered. The original transaction date (MMDD) and time (HHMMSS) are also required. From the main menu, select "Return," enter the amount (for EBT, "EBT" then "Food Stamp Return"), process the card, and the customer enters their PIN if prompted.
Reprint: From the main menu, select "Other," then "Reprint." Users can choose "Last Receipt" or "Search" to reprint a specific receipt. Search information is entered if "Search" is chosen. Users then select "Merchant Copy," "Customer Copy," or "Both" to print one or two receipts.
Reversal: This function cancels all or part of a transaction, releasing the hold on cardholder funds. If partial reversals are disabled, only full reversals are possible. From the main menu, select "Reversal," choose a search option, and enter the search information. After reviewing the transaction, selecting "Yes" or "Accept" reverses the full amount. If partial reversals are an option, "Accept" reverses the full amount, while "Change" allows entering a partial reversal amount. "No" cancels the reversal attempt.
Tip Adjust: From the main menu, select "Tip Adjust." Users select a search option, enter the tip amount, and then select "Accept" (if correct) or "Change" (to modify). If prompted to "Adjust Another," "Yes" allows adjusting another transaction, or "No" returns to the main menu.
Functions: These are available for transactions in the current batch. Search options include "All," "Clerk #," "Account #," "RRN," "Reference #," "Invoice #/PO#," "Customer #," and "Approval Code." When multiple search results appear, users scroll to highlight the correct one and press Enter.

Terminal Messages and Troubleshooting:

Amount Due or Exceeds Card Balance: Indicates a partial authorization. Users can "Accept" to continue with another payment or "Cancel" to reject the partial payment. A canceled sale prints two receipts: the original with "Transaction Cancelled" and a Reverse Sale receipt.
Address Verification Service (AVS): Compares the entered street address and ZIP Code against the customer's billing address, printing results like "Address Match," "No Match," or "Zip Match."
Authenticate: Prompts for authentication code and business ZIP Code.
Call: Instructs the user to call the voice authorization center.
CVV, CVC, or CID: For manual entries, users enter the 3- to 4-digit verification code from the card's signature panel or near the embossed account number.
Manual Entry Not Allowed: Indicates that manual entry is not permitted for the transaction type (e.g., debit with PIN).
Settlement Unsuccessful (QD or RB): "Quit Duplicating (QD)" and "Rejected Batch (RB)" are batch settlement errors. Users are advised to call the help desk, not delete the batch, and not continue without assistance. The help desk will compare batch and transaction history to resolve the issue.

Technical Specifications (Implied):

While specific technical specifications like processor speed or memory are not explicitly detailed, the mention of "3500 series" and "5000 series" implies different hardware configurations. The 5000 series' touchscreen is a key differentiator. The device supports various communication protocols for transaction processing, as indicated by the need for voice authorization and the ability to connect to "www.tsys.com" (Global Payments). The "Telium TETRA" platform indicates a robust and secure operating system designed for payment applications.

Maintenance Features:

The document primarily focuses on operational usage rather than explicit maintenance features. However, the instruction to contact the help desk for "Settlement Unsuccessful" errors suggests a support infrastructure for troubleshooting and resolving device-related issues that cannot be handled by the user. The device's ability to print various reports (detail, merchant copy, customer copy) aids in reconciliation and record-keeping, which are indirect maintenance aspects.