TUSHY Wave - Troubleshooting

39
My roommates, friends,
loved ones won’t stop using
my TUSHY.
1
2 There is leaking from
the TUSHY body or hose
connections.
TUSHY’s awesomeness
1. The black rubber gasket(s)
are not properly installed
on the hose or adapters.
2. The tank adapter threads
were cross-threaded or
stripped during installation.
3. The TUSHY or hose may
need to be replaced
(very rare).
Buy them one for their
birthday.
1. Make sure that the black
gasket(s) are properly
installed on both ends of the
console hose and the mega
adapter.
2. Contact us to request
a replacement adapter.
3. Contact us to request
a replacement part or TUSHY.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
There’s no access to water
next to my toilet.
Never have I ever removed
a toilet seat. Help.
I can’t remove the Wave
from my toilet.
I can’t remove the bidet seat
or lid from the Wave.
3
4
5
6
1. You have a flushometer or
commercial toilet.
2. You have a wall-mounted
toilet or a unique plumbing
situation that doesn’t allow
you to connect at the water
valve at the wall.
Your existing toilet seat might
have special quick-release
mounts.
You’re not a bidet engineer.
You’re human — and
probably a visual learner.
1. If you know the flushometer
kit will work
for you, you can purchase
it on our Spare Parts page
at hellotushy.com.
2. If you have a unique
plumbing situation that you
aren’t sure about please reach
out to our team so we can
assist you!
Simply unscrew the bolts
fastening the quick-release
mounts to the toilet. Flip to
page 18 for a visual aid!
Press the Quick Release Button
on the right side (if you're
facing the toilet) and pull the
bidet toward you.
Scan the QR code below for a
helpful toot-orial!
Troubleshooting
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troubleshooting
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tutorials.