Repairs
Before sending in your TV Ears products for repair, please call our customer service representatives for
troubleshooting assistance. If we are unable to resolve the problem or if the product needs to be
repaired a Return Merchandise Authorization (RMA) number will be issued. RMA numbers allow TV Ears
to keep track of your product and return it to you quickly. Be sure to get the address of the local repair
center when obtaining a RMA number. All returned items must have a RMA number.
Obtain a RMA number by calling TV Ears Customer Service:
• US: 1-866-611-9934
• US Corporate Office Toll Free: 1-888-883-3277
o Monday - Friday 7:00AM - 4:00PM PST
Additional Accessories & Replacement Parts
Additional accessories and replacement parts can be purchased to extend your TV Ears system.
Additional Headset: The transmitter is designed to hold, charge, and transmit to two headsets at a
time. Additional headsets can be used when more than one household member wants to use TV
Ears. Be sure to purchase the same model headset as the system you own.
Seat Side Charger: This charger keeps your headset charged right next to your seating area. The
charger does not transmit an infrared signal.
Foam TV Ears Tips : Pack of 10 replacement ear tips. Replace TV Ears Tips if they are soiled or
show signs of wear. Discard ear tips after they are detached, do not re-attach. For safety purposes,
we recommend changing TV Ears Tips every 30-60 days.
Silicone Ear Tips: Sold as a pair or in a pack of 10 individual ear tips. For cleanliness wash the
silicone ear tips with mild soap and warm water every 30 days. We recommend replacing silicone
ear tips every 6 months or as needed.
TV Ears Replacement Battery : TV Ears batteries are designed to last 1-2 years depending on
usage. Only use proprietary batteries purchased from TV Ears. Be sure to purchase the same model
battery as the headset you own.
Alternate Installation Kit: This kit includes a power microphone, extender cord, and headphone jack
adapter. This kit can be used if you cannot access analog (RCA) audio out ports or if there is no
analog (RCA) audio out ports on your television, satellite box, or cable box.
Items can be purchased online, by telephone, or purchased by visiting an Authorized TV Ears dealer.
• Online: www.tvears.com
• Call Customer Service:
o US: 1-866-611-9934
o US Corporate Office Toll Free: 1-888-883-3277
Monday - Friday 7:00AM - 4:00PM PST
• Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears website at www.tvears.com. Please call the dealer to
confirm the desired item is in stock.
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