ULTRA SOFT Cyan - User Manual

Questions and Answers

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Isaiah BradleyAug 3, 2025
What to do if my ULTRA SOFT Cyan fails to draw brine?
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  Kevin DavisAug 3, 2025
  If your ULTRA SOFT Water Dispenser isn't drawing brine, it could be due to several reasons: * Low line pressure: Increase the line pressure. * Plugged brine line: Clean the brine line. * Leaking brine line: Replace the brine line. * Plugged injector: Clean or replace the injector. * Internal control leak: Replace the valve body. * Plugged drain line: Clean the drain line flow control. * Incorrect injector and DLFC sizes: Select the correct injector and DLFC to match the tank size.
D
Deanna HoffmanAug 8, 2025
Why is there excessive water in the brine tank of my ULTRA SOFT Cyan?
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  Dylan TurnerAug 8, 2025
  If you notice excessive water in the brine tank of your ULTRA SOFT Water Dispenser, consider the following potential causes and solutions: * **Overlong refilling time:** Reset the correct refilling time. * **Water remaining after brine draw:** Check the injector and remove any foreign matter from the brine pipe. * **Foreign material in brine valve and plugged drain line:** Clean the brine valve and brine line. * **Missing safety brine valve:** Stop the water supply, restart the flow control program, and install a safety brine valve to prevent issues during power failures. * **Safety brine valve breakdown:** Repair or replace the safety brine valve.
E
Emily ChristianAug 13, 2025
How to fix a ULTRA SOFT Water Dispenser that fails to regenerate?
- T
  Tom AguirreAug 13, 2025
  If your ULTRA SOFT Water Dispenser isn't regenerating, check these potential causes: * **Electrical service interruption:** Ensure the unit has uninterrupted electrical service. * **Regeneration cycles not set:** Reset the regeneration cycles. * **Defective controller:** Replace the controller. * **Motor failure:** Replace the motor.
S
Stephen MedinaAug 17, 2025
Why does my ULTRA SOFT Cyan use too much salt?
- C
  ccollinsAug 17, 2025
  If your ULTRA SOFT Water Dispenser is using too much salt, it might be due to: * Improper salt setting: Check the salt usage and salt setting. * Excessive water in the brine tank: Refer to the section addressing excessive water in the brine tank.
P
pauljosephAug 22, 2025
What to do if regeneration time is not correct on my ULTRA SOFT Water Dispenser?
- M
  Mary NguyenAug 22, 2025
  If the regeneration time on your ULTRA SOFT Water Dispenser is incorrect: * The time of day may be incorrect: Check the program and reset the time of day.
M
Miguel BushOct 28, 2025
Why is my ULTRA SOFT Water Dispenser supplying hard water?
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  maria61Oct 28, 2025
  If your ULTRA SOFT Water Dispenser is supplying hard water, several issues could be the cause. Here's what to check: * Ensure the bypass valve is closed and not leaking; repair or close it if necessary. * Verify there's enough salt in the brine tank, maintaining the salt level above the water level. * Inspect the injector for blockages, and clean or replace it if needed. * Check that enough water is flowing into the brine tank by verifying the brine tank refill time. * Look for leaks at the O-ring on the riser, ensuring the riser isn't cracked and checking the O-ring and tube pilot. * Address potential internal valve leaks by changing the valve body. * Confirm that the regeneration cycles are correctly set in the program. * Check for resin shortage and add resin to the min...

Summary

Planning Your Installation

Positioning The Softener

Guides on optimal placement for water softener installation, considering access and connections.

Single Check Valve

Details the requirement and ordering of a suitable check valve for installation.

Water Pressure Test

Starting The Installation

Instructions to ensure the stop cock is closed before commencing installation.

Connecting The Softener

Waste Pipe Installation

Guidelines for connecting the waste pipe, including air gap requirements and hose limitations.

Overflow Connection

Instructions for routing the overflow pipe, emphasizing downhill flow and visibility.

Commissioning The Softener

Programming The Valve

Steps for setting the time and initial configuration of the softener valve.

Capacity Settings

How to adjust the softener's capacity based on water hardness and a provided calculation.

Regeneration

Explains how to initiate and manage the softener's regeneration cycle.

Service and Maintenance

Routine Maintenance Steps

Key maintenance steps including checking salt level, water level, and for leaks.

Valve Programming

Restoring programming settings and initial setup if lost.

Set Time of Day

Procedure to set the current time on the softener's control panel.

Cycle Sequence Settings

Details how to access and modify cycle sequence settings like backwash and brine times.

System Setup

Change Override Days

Adjusting the number of days for system override settings.

Change Regeneration Time

Setting the preferred time for the softener's automatic regeneration cycle.

Troubleshooting

Softener Fails to Regenerate

Common causes and corrections when the softener does not regenerate properly.

Incorrect Regeneration Time

Troubleshooting steps if the regeneration cycle occurs at the wrong time.

Softener Supplies Hard Water

Reasons and solutions for the softener providing hard water.

Softener Fails to Draw Brine

Identifies issues preventing the softener from drawing brine and their solutions.

Excessive Salt Usage

Explains reasons for excessive salt consumption and how to correct it.

Excess Water in Brine Tank

Addresses the problem of too much water in the brine tank and its causes.

Pressure Loss or Rust Issues

Troubleshooting steps for pressure drops or rust issues in the plumbing.

Resin Loss Through Drain

Causes and solutions for the loss of resin material through the drain pipe.

Continuous Control Valve Cycling

Diagnosing and fixing issues where the control valve cycles repeatedly.

Continuous Drain Flow

Troubleshooting continuous flow from the drain pipe.

Interrupted or Irregular Brine Draw

Solutions for inconsistent or interrupted brine draw during operation.

Water Flow Post-Regeneration

Addresses water leakage from drain or brine pipes post-regeneration.

Salt Water in Service

Reasons why treated water might contain salt and how to resolve it.

Reduced Treatment Capacity

Troubleshooting reduced water treatment capacity and potential causes.

ULTRA SOFT Cyan Specifications

General

Brand	ULTRA SOFT
Model	Cyan
Category	Water Dispenser
Language	English