CO-DV-IN-001 – Version 01 – 14 AUG 2020
To be checked prior to submit a complaint related to ReadSensor 2 (through
support@unisensor.be):
Please carefully read the User Manual of ReadSensor 2 before using the device and the
accessories. Also verify the Warranty Terms and Conditions document.
Before submitting a complaint for ReadSensor 2 (APP088), please:
- Check the version of the embedded software installed in your device. If a new version
is available, please upgrade it. You can check the last software version available on the
Unisensor Download Center https://unisensor.be/en/fileaccess/download.
- If you use the device in combination with the PC software, check the version installed
in your computer. If a new version is available, please upgrade it. You can check the
last software version available on the Unisensor Download Center
https://unisensor.be/en/fileaccess/download.
- Verify that the drawer of the device is clean. Clean the white patch and the drawer
itself with water and a soft detergent using a swab. Dry the white patch and the drawer
carefully after cleaning.
- Check the calibration of the device using APP105. The calibration dipstick must be
perfectly clean and flat.
o If the check test provides a Failure message proceed with the calibration of
the device with APP105 (follow the instructions provided in the User Manual).
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