2524
Two long beeps
• Low battery
Whistling
• Earmolds not inserted
properly
• Hand/clothing near ear
• Poorly fitting earmolds
Not clear, distorted
• Poorly fitting earmolds
• Earmolds blocked with
ear wax
• Low battery
• Plugged microphone
protector
Earmolds falling out of ear
• Poorly fitting earmolds
• Earmolds not inserted
properly
• Replace battery
• Remove and reinsert carefully
• Remove hand/clothing from ear
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Clean earmolds. See “Cleaning the
Earmolds”. Consult your hearing healthcare
professional.
• Replace battery
• Consult your hearing healthcare
professional
• Consult your hearing healthcare professional
• See “Putting Your 360 Hearing Instruments
on Your Ears”. Reinsert carefully.
CAUSE POSSIBLE REMEDY
Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Earmolds blocked with
ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Earmolds not inserted
properly
• Change in hearing
• Earmolds blocked with
ear wax
• Plugged microphone
shield
Intermittent
• Low battery
• Dirty battery contact
• Turn on. Ensure battery door is completely
closed
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds. See “Cleaning the
Earmolds”. Consult your hearing healthcare
professional.
• Consult your hearing healthcare
professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting Your 360 Hearing Instruments
on Your Ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean earmolds. See “Cleaning the
Earmolds”. Consult your hearing
healthcare professional.
• Consult your hearing healthcare
professional
• Replace battery
• Consult your hearing healthcare professional
To Next Page
Loading...
Need help?
General
