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Cause Possible remedy
Issue: not loud enough
Low volume Turn up volume; see hearing
care professional if problem
persists
Low battery Place hearing aids in
powered charger
Custom molds/domes
not inserted properly
See “3. Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Plugged microphones Consult your hearing care
professional
Cause Possible remedy
Issue: intermittent sound
Low battery Place hearing aids in
powered charger
Issue: two long beeps
Low battery Place hearing aids in
powered charger
Issue: whistling
Custom molds/domes
not inserted properly
See “3. Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear Move hand/clothing away
from ear
Poorly tting custom
molds/domes
Consult your hearing care
professional
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