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Cause Possible remedy
Issue: charging does not start
Charger is not connected
to a power supply
Connect the charger to a
power supply
Hearing aids are not
inserted correctly into
the charger
Insert hearing aids correctly
into the charger, see
“Charging your hearing aids”
Hearing aids do not light
up in the charger
Unplug the charger with the
hearing aids inserted, and
plug the charger back in
again
Charge contacts are not
clean
Clean charging contacts
using cleaning brush or cloth
Weak on the telephone (Moxi B-RT)
Telephone not
positioned properly
Move telephone receiver
around ear for clearer signal
Hearing aid requires
adjustment
Consult your hearing care
professional
For any problems not listed in the guide, contact your
hearing care professional.
8. Important safety information
The intended use of hearing aids is to amplify
and transmit sound to the ears and hereby
compensate for impaired hearing.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
Hearing aids should only be used as directed
by your physician or hearing care professional.
In most cases, infrequent use of hearing aids
does not provide full benet. Once you have
become accustomed to your hearing aids,
wear your hearing aids everyday all day.
Any serious incident that has occurred in
relation to the device should be reported
to the manufacturer representative and the
competent authority of the state of residence.
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