How to fix a Universal Audio Apollo Twin MkII that won't power on?
If your Universal Audio Media Converter isn't powering on, check these items: * Make sure the power supply connector is fully inserted and twisted to lock. * Ensure the power switch is in the “ON” position. * Verify AC power is available at the wall socket by plugging in another device.
What to do if Universal Audio Media Converter is not recognized by computer?
If your computer isn't recognizing the Universal Audio Media Converter, try these steps: * Make sure the Thunderbolt cable is fully inserted at both ends. * Confirm the latest Apollo Twin MkII software is installed; reinstall if necessary. * Power down your system, power on the Apollo Twin MkII, then start your computer. * Try using a different Thunderbolt cable.
Why is there no monitor output from my Universal Audio Apollo Twin MkII Media Converter?
If you're not getting any monitor output from your Universal Audio Media Converter, check the following: * Confirm the connections, power, and volume of your monitoring system. * Make sure the Apollo Twin MkII monitor level is turned up. * Ensure the monitor outputs are not muted by pushing the level knob when in monitor mode. * Confirm the monitor LEDs are active, checking for signal flow.
How to troubleshoot if I can't hear mic or line inputs on Universal Audio Apollo Twin MkII?
If you cannot hear mic or line inputs on your Universal Audio Media Converter, check the following: * Confirm the mic/line switch setting is correct for the channel. * Make sure the preamp gain is turned up for the channel(s). * On channel 1, confirm nothing is plugged into the Hi-Z input.
What causes audio glitches and dropouts during playback with Universal Audio Apollo Twin MkII?
If you're experiencing audio glitches or dropouts during playback with your Universal Audio Media Converter: * Increase the I/O Hardware Buffer value in your DAW. * If syncing to an external digital clock via optical input, confirm clocking setups, including optical cable connections, matching sample rates, and synchronization of all devices to one master clock device.
What to do if I can't hear the Hi-Z input on my Universal Audio Media Converter?
If you're unable to hear the Hi-Z input on your Universal Audio Media Converter: * Confirm the volume on the connected device is turned up. * Make sure the Hi-Z input cable is a 1/4” TS cable, as TRS cables cannot be used with the Hi-Z input.
Why preamp controls have no effect on channel of Universal Audio Media Converter?
If the preamp controls have no effect on a channel of your Universal Audio Media Converter, confirm the desired channel is selected for control by pushing the level knob to select the channel when in PREAMP mode.
General| Type | Audio Interface |
|---|---|
| Connectivity | Thunderbolt 2 |
| Simultaneous I/O | 10 x 6 |
| A/D Resolution | 24-bit |
| Number of Preamps | 2 |
| Phantom Power | Yes |
| Instrument Inputs | 2 |
| Line Inputs | 2 |
| Headphone Output | 1 |
| Onboard Processing | Yes |
| DSP | Yes |
| OS Compatibility | Mac, Windows |
| USB | No |
| Software Included | UAD Powered Plug-Ins |
| Input Channels | 2 |
| Output Channels | 6 |
| Sample Rate | Up to 192 kHz |
| Bit Depth | 24-bit |
| Digital Inputs | S/PDIF |
| Digital I/O | ADAT, S/PDIF |
Welcomes users and introduces the Apollo Twin MkII's core capabilities.
Highlights the device's high-resolution conversion and classic analog sound emulation.
Details Unison technology for emulating classic mic preamps and guitar amps.
Describes included analog emulation plug-ins and access to the UAD library for mixing.
Covers A/D-D/A conversion quality and the product's adoption by leading professionals.
Discusses Unison technology for amp emulation and networking capabilities for studio growth.
Introduces the Console 2 application for managing features with a user-friendly interface.
Lists the primary functionalities and benefits of the Apollo Twin MkII interface.
Details the audio interface functions including sample rates, I/O channels, and conversion quality.
Describes the high-resolution, digitally-controlled mic preamps and their advanced controls.
Explains monitoring functions, onboard DSP for UAD plug-ins, and low-latency performance.
Covers the Console application, software features, and the contents of the product package.
Explains the unit's role as a premium 2x6 Thunderbolt audio interface with high-quality conversion.
Details how UAD plug-ins run with sub-2ms latency via DSP + FPGA technology.
Describes the Console application for controlling mixing, monitoring, and Realtime UAD Processing.
Discusses using UAD plug-ins within a DAW, noting latency considerations and DSP offload.
Covers using the hardware as a digital mixer without a host computer connection.
Describes PDF files for Apollo hardware and software, noting the need for a PDF reader.
Covers UAD System, Plug-Ins, and Direct Developer manuals for UAD-2 functionality details.
Provides methods for accessing installed documentation and online help resources.
Guides users to contact Universal Audio for assistance and additional support channels.
Guides on selecting a suitable location and connecting the Apollo Twin MkII hardware to power.
Details system requirements, software installation, and registration/authorization procedures.
Illustrates typical connections for instruments, speakers, headphones, and microphones.
Explains how to adjust input gain levels and output volume for monitors and headphones.
Introduces controls, operating modes (Preamp/Monitor), and channel selection functions.
Details specific controls on the top panel like Level Knob, Indicators, and Option Buttons.
Explains preamp options such as INPUT Select, FILTER, +48V, PAD, POLARITY, and LINK.
Covers monitor options including TALK, DIM, ALT, FCN, MONO, and MUTE functionality.
Describes the front panel controls and I/O, including Hi-Z input and headphone output.
Mentions the Kensington Security Slot located on the side panel for theft prevention.
Details rear panel connectors like Mic/Line inputs, Monitor outputs, Line outputs, and power input.
Covers the power switch, optical input, and Thunderbolt port on the rear panel.
Details I/O complement, sample rates, bit depth, and A/D-D/A conversion parameters.
Provides detailed specs for Line, Microphone, and Hi-Z inputs including dynamic range and impedance.
Lists specifications for Line outputs, Monitor outputs, and Stereo Headphones output levels.
Covers digital inputs, power, environmental, and physical dimensions/weight specifications.
Lists common issues like unit not powering on, not recognized, or no output, with corresponding checks.
Addresses problems like no mic/line input, audio glitches, echo, static, and white noise.
Provides steps for a hardware reset if the unit behaves unexpectedly.
Crucial guidelines for safe operation, handling, and environmental considerations for the unit.
Information on product warranty, maintenance procedures, and repair service options.
Details FCC compliance for Class B digital devices and user modification restrictions.
States that manual content is subject to change and disclaims warranties for accuracy.
Refers to the software's EULA governing user rights and software usage terms.
Lists product trademarks and copyright information for the manual and associated content.
Comprehensive resource for configuration, operation, and troubleshooting UA products, including videos.
Links to community forums and direct contact info for technical assistance via email and phone.
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