What to do if the Urmet Domus Network Hardware app remains in OFF LINE status?
If the Urmet Domus Network Hardware app shows an OFF LINE status, ensure that both your phone and the router, configured with the video door phone system, are connected to the Internet.
What to do if I am not receiving calls on my Urmet Domus Network Hardware?
If you are not receiving calls on your Urmet Domus Network Hardware, try deactivating and then reactivating alerts on your phone. Also, check the Mode menu to see if there are any programmed time slots set to block alerts.
What to do if the Urmet Domus Network Hardware device is offline after a power failure?
If your Urmet Domus Network Hardware device is offline following a power failure, remove and then restore power to the monitor with the WiFi module. First, make sure your router is powered on.
Why is there no connection at the end of the pairing procedure for Urmet Domus Network Hardware?
If you experience no connection at the end of the pairing procedure with your Urmet Domus Network Hardware, verify that your smartphone is connected to a WiFi router and not directly to the module. Additionally, try displaying both the enlarged QR code and the QR code on another phone next to the ID code on the Edit page without clicking.
What to do if the audio/video connection does not open after a call (black screen) on Urmet Domus Network Hardware?
If the audio/video connection does not open and you see a black screen after a call on your Urmet Domus Network Hardware, exit the LIVE page and re-enter by turning on the camera.
Why am I having problems receiving calls on my Urmet Domus Network Hardware?
If you are experiencing problems receiving calls on your Urmet Domus Network Hardware, ensure that the app is not completely closed; it needs to run in the background.
What to do if the Urmet Domus Network Hardware app does not open?
If the Urmet Domus Network Hardware app isn't opening, check that your smartphone's operating system meets the minimum requirements: Android above version 8 or iOS above version 10. If the operating system is compatible, uninstall the app and reinstall it by downloading the version available in your country.
General| Brand | urmet domus |
|---|---|
| Model | 1730/60 |
| Category | Intercom System |
| Language | English |
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