11 Trouble-shooting
Malfunction Possible cause Solution/Measures
Illumination is flash-
ing and an acoustic
signal is emitted.
▪ Appliance door is left open
for longer than 5 minutes.
▪ Appliance door was not
closed properly.
▪ Door sensor is faulty.
▸ Close the appliance door.
– If the alarm is still being emit-
ted:
▸ Touch any button to acknow-
ledge the alarm.
▸ Check the door seal, contents
and installation situation for any
obstructions.
– After acknowledging 3×, an
error message appears: A1
or A2.
▸ Contact Customer Services.
Malfunction Possible cause Solution/Measures
Refrigerator compart-
ment illumination is
on when the door is
closed
▪ Installation temperature of
below about 13°C.
▸ No action necessary.
– Normal appliance behaviour.
The appliance protects the
food from temperatures that
are too cold through additional
heat input.
Malfunction Possible cause Solution/Measures
Error messages
F10–F15
▪ Temperature sensor is de-
fective.
▸ Contact Customer Services.
– The appliance switches to the
emergency mode. The con-
tents are kept refrigerated, but
the appliance cannot record
the current temperature value.
Malfunction Possible cause Solution/Measure
Error messages A3,
A4, A5
▪ Ambient temperature out-
side operating range of
10–38°C.
▸ Bring the temperature of the
room where the appliance is in-
stalled to within the operating
range of 10–38°C.
Malfunction Possible cause Solution/Measure
Error message A6 ▪ Air flow in the freezer com-
partment is too low.
▪ Fan in the freezer compart-
ment is blocked.
▸ Check the freezer compartment
for blocked air inlets or outlets.
Remove any blockages and ac-
knowledge the error message.
▸ If there are no blockages or the
error message persists: Contact
Customer Services.
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