11 Trouble-shooting
11 Trouble-shooting
This section lists faults that can be solved simply by following the instructions given. If
the fault cannot be remedied, please contact Customer Services. Before contacting Cus-
tomer Services:
▸ please note down the serial number (SN), which is shown on the identification plate,
as well as
▸ the error message in full (e.g. F10 / E19) shown in the display, and
▸ the sequence of events that led to the fault.
Malfunction Possible cause Solution/Measures
Appliance is not
working.
▪ Mains voltage too high, er-
ror message U1.
▸ Have the electrical installation
checked by an expert.
▪ Control and/or process
data error, error message
F5, F6 or F7
▸ Contact Customer Services.
▪ Interruption in the power
supply.
▸ Check the power supply.
▸ Change fuse.
▸ Reset automatic circuit breaker.
▪ The fuse or circuit breaker
keeps blowing.
▸ Contact Customer Services.
▪ Appliance is faulty. ▸ Contact Customer Services.
Illumination is not
working.
▪ Sabbath mode is active.
▸ Hold the button depressed
for 3 seconds.
▪ If the illumination turns on: The
problem is remedied.
▪ If the appliance switches off
(«OF» in the display):
▸ Switch the appliance back on
again and contact Customer
Services.
▸ Check whether an air flow
is perceptible at the air
outlets in the room con-
cerned.
▪ If yes: Door sensor is faulty
(message A1 or A2).
▪ If no: LED light strip is de-
fective.
▸ Contact Customer Services.
Illumination is flash-
ing.
▪ Appliance door is left open
for longer than 3 minutes.
▪ Appliance door was not
closed properly.
▸ Close the appliance door.
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