42 EN
Useful information
C
Troubleshooting
Repair of your machine should be carried out by an authorised service company. If your
machine requires repair or if you cannot solve an issue with the information provided below,
then you should:
• Unplug your machine from the mains power supply.
• Turn o the water supply.
Fault Possible cause Troubleshooting
Your machine does not
start.
Machine not plugged in. Plug machine in.
Fuses are faulty. Replace the fuses.
No mains power supply. Check mains power.
Start/Pause button not
pressed.
Press the Start/Pause button.
Programme dial ‘stop’ position.
Turn the programme dial to the
desired position.
The machine door is not
completely closed.
Close the machine door.
Your machine does not
intake water.
Water tap is turned o. Turn tap on.
Water inlet hose may be
twisted.
Check water inlet hose and
untwist.
Water inlet hose clogged. Clean water inlet hose lters. (*)
Inlet lter clogged. Clean the inlet lters. (*)
The machine door is not
completely closed.
Close the machine door.
Your machine does not
discharge water.
Drain hose clogged or twisted.
Check the drain hose, then
either clean or untwist.
Pump lter clogged. Clean the pump lter. (*)
Laundry is too tighly packed
together in the drum.
Spread your laundry in the
machine evenly.
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