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Useful information
C
Fault Possible cause Troubleshooting
Grey spots appear on the
laundry.
There is untreated oil, cream
or ointment on your laundry.
Use the amount of detergent
as instructed on the packaging
in the next wash.
The spin cycle does not
take place or takes place
later than expected.
No fault. The Unbalanced
load control system has been
activated.
The Unbalanced load control
system will try to spread your
laundry. The spinning cycle
will begin once your laundry is
spread. Load the drum evenly
for the next wash.
(*) See the chapter regarding maintenance and cleaning of your machine.
(**) See the chapter regarding installation of your machine.
Automatic fault warnings and what to do
Your Washing Machine is equipped with a built-in fault detection system, indicated by a
combination of ashing wash operation lights. The most common failure codes are shown
below.
Trouble code Possible fault What to do
E01
The door of your machine is
not shut properly.
Shut the door properly until you hear a click. If
your machine persists to indicate fault, turn o
your machine, unplug it and contact the nearest
authorised service agent immediately.
E02
The water pressure or the
water level inside the machine
may be low.
Check the tap is fully turned on. Mains
water may be cut-o. If the problem still
continues, your machine will stop after a while
automatically. Unplug the machine, turn o
your tap and contact the nearest authorised
service agent.
E03
The pump is faulty or pump
lter is clogged or electrical
connection of the pump is
faulty contact
Clean the pump lter. If the problem persists,
the nearest authorised service agent. (*)
E04
Your machine has excessive
amount of water.
Your machine will discharge water by itself.
Once the water has drained, turn o your
machine and unplug it. Turn o the tap and
contact the nearest authorised service agent.
(*) See the chapter regarding maintenance and cleaning of your machine.
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